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Hospital process orientation from an operations management perspective: development of a measurement tool and practical testing in three ophthalmic practices
BACKGROUND: Although research interest in hospital process orientation (HPO) is growing, the development of a measurement tool to assess process orientation (PO) has not been very successful yet. To view a hospital as a series of processes organized around patients with a similar demand seems to be...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BioMed Central
2013
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3831252/ https://www.ncbi.nlm.nih.gov/pubmed/24219362 http://dx.doi.org/10.1186/1472-6963-13-475 |