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Question design in nurse-led and GP-led telephone triage for same-day appointment requests: a comparative investigation

OBJECTIVE: To compare doctors’ and nurses’ communication with patients in primary care telephone triage consultations. DESIGN: Qualitative comparative study of content and form of questions in 51 telephone triage encounters between practitioners (general practitioners (GPs)=29; nurses=22) and patien...

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Detalles Bibliográficos
Autores principales:	Murdoch, Jamie, Barnes, Rebecca, Pooler, Jillian, Lattimer, Val, Fletcher, Emily, Campbell, John L
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2014
Materias:	Qualitative Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3948453/ https://www.ncbi.nlm.nih.gov/pubmed/24598305 http://dx.doi.org/10.1136/bmjopen-2013-004515

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