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Patient Impression and Satisfaction of a Self-administered, Automated Medical History-taking Device in the Emergency Department

Introduction: We evaluated patient impressions and satisfaction of an innovative self-administered, hand-held touch-screen tablet to gather detailed medical information from emergency department (ED) patients in the waiting room prior to physician contact. Methods: Adult, medically stable patients p...

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Detalles Bibliográficos
Autores principales: Arora, Sanjay, Goldberg, Andrew D., Menchine, Michael
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Department of Emergency Medicine, University of California, Irvine 2014
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3952887/
https://www.ncbi.nlm.nih.gov/pubmed/24695871
http://dx.doi.org/10.5811/westjem.2013.2.11498
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author Arora, Sanjay
Goldberg, Andrew D.
Menchine, Michael
author_facet Arora, Sanjay
Goldberg, Andrew D.
Menchine, Michael
author_sort Arora, Sanjay
collection PubMed
description Introduction: We evaluated patient impressions and satisfaction of an innovative self-administered, hand-held touch-screen tablet to gather detailed medical information from emergency department (ED) patients in the waiting room prior to physician contact. Methods: Adult, medically stable patients presenting to the ED at Los Angeles County Hospital used the PatientTouch™ system to answer a series of questions about their current history of present illness and past medical/surgical histories in English or Spanish. Patients then completed a survey rating their experience. Results: Among 173 participants, opinion of PatientTouch™ was strongly positive; 93.6% (95%CI 90.0–97.3%) felt the physical product was easy to hold and handle, and 97.1% (94.6–99.6%) felt the questions were detailed enough for them to fully describe their condition; 97.8% (95.4–100.0%) felt using PatientTouch™ would help them organize their thoughts and communicate better with their physician, 94.8% (91.4–98.1%) thought it would improve the quality of their care, and 97.1% (94.6–99.6%) expressed desire to use the product again in the future. Conclusion: The study was conducted at a largely Hispanic county ED, and only patients with 1 of 6 pre-determined chief complaints participated. We did not include a control group to assess if perceived improvements in communication translated to measurable differences. In this pilot study, patients were highly satisfied with all aspects of the PatientTouch™ self-administered, hand-held, touch-screen tablet. Importantly, subjects felt it would help them better communicate with their doctor, would improve their overall quality of care and overwhelmingly expressed a desire to use it in the future.
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spelling pubmed-39528872014-04-02 Patient Impression and Satisfaction of a Self-administered, Automated Medical History-taking Device in the Emergency Department Arora, Sanjay Goldberg, Andrew D. Menchine, Michael West J Emerg Med TECHNOLOGY IN EMERGENCY CARE Introduction: We evaluated patient impressions and satisfaction of an innovative self-administered, hand-held touch-screen tablet to gather detailed medical information from emergency department (ED) patients in the waiting room prior to physician contact. Methods: Adult, medically stable patients presenting to the ED at Los Angeles County Hospital used the PatientTouch™ system to answer a series of questions about their current history of present illness and past medical/surgical histories in English or Spanish. Patients then completed a survey rating their experience. Results: Among 173 participants, opinion of PatientTouch™ was strongly positive; 93.6% (95%CI 90.0–97.3%) felt the physical product was easy to hold and handle, and 97.1% (94.6–99.6%) felt the questions were detailed enough for them to fully describe their condition; 97.8% (95.4–100.0%) felt using PatientTouch™ would help them organize their thoughts and communicate better with their physician, 94.8% (91.4–98.1%) thought it would improve the quality of their care, and 97.1% (94.6–99.6%) expressed desire to use the product again in the future. Conclusion: The study was conducted at a largely Hispanic county ED, and only patients with 1 of 6 pre-determined chief complaints participated. We did not include a control group to assess if perceived improvements in communication translated to measurable differences. In this pilot study, patients were highly satisfied with all aspects of the PatientTouch™ self-administered, hand-held, touch-screen tablet. Importantly, subjects felt it would help them better communicate with their doctor, would improve their overall quality of care and overwhelmingly expressed a desire to use it in the future. Department of Emergency Medicine, University of California, Irvine 2014-02 /pmc/articles/PMC3952887/ /pubmed/24695871 http://dx.doi.org/10.5811/westjem.2013.2.11498 Text en © 2014 Department of Emergency Medicine, University of California, Irvine http://creativecommons.org/licenses/by-nc/4.0 This is an open access article distributed in accordance with the terms of the Creative Commons Attribution (CC BY 4.0) License. See: http://creativecommons.org/licenses/by-nc/4.0/.
spellingShingle TECHNOLOGY IN EMERGENCY CARE
Arora, Sanjay
Goldberg, Andrew D.
Menchine, Michael
Patient Impression and Satisfaction of a Self-administered, Automated Medical History-taking Device in the Emergency Department
title Patient Impression and Satisfaction of a Self-administered, Automated Medical History-taking Device in the Emergency Department
title_full Patient Impression and Satisfaction of a Self-administered, Automated Medical History-taking Device in the Emergency Department
title_fullStr Patient Impression and Satisfaction of a Self-administered, Automated Medical History-taking Device in the Emergency Department
title_full_unstemmed Patient Impression and Satisfaction of a Self-administered, Automated Medical History-taking Device in the Emergency Department
title_short Patient Impression and Satisfaction of a Self-administered, Automated Medical History-taking Device in the Emergency Department
title_sort patient impression and satisfaction of a self-administered, automated medical history-taking device in the emergency department
topic TECHNOLOGY IN EMERGENCY CARE
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3952887/
https://www.ncbi.nlm.nih.gov/pubmed/24695871
http://dx.doi.org/10.5811/westjem.2013.2.11498
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