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Is the patient satisfaction questionnaire an acceptable tool for use in a hospice inpatient setting? A pilot study
BACKGROUND: The Patient Satisfaction Questionnaire (PSQ) is an assessment tool used to evaluate patients’ perspectives of their doctor’s communication and interpersonal skills. The present pilot study investigated whether the PSQ could be administered successfully in a hospice inpatient setting and...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BioMed Central
2014
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4066835/ https://www.ncbi.nlm.nih.gov/pubmed/24959100 http://dx.doi.org/10.1186/1472-684X-13-27 |
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author | Henriksen, Kate ME Heller, Naomi Finucane, Anne M Oxenham, David |
author_facet | Henriksen, Kate ME Heller, Naomi Finucane, Anne M Oxenham, David |
author_sort | Henriksen, Kate ME |
collection | PubMed |
description | BACKGROUND: The Patient Satisfaction Questionnaire (PSQ) is an assessment tool used to evaluate patients’ perspectives of their doctor’s communication and interpersonal skills. The present pilot study investigated whether the PSQ could be administered successfully in a hospice inpatient setting and if it is an acceptable tool for completion by patients and relatives in this context. METHODS: The study was conducted in two phases. A first phase was undertaken to establish the process of PSQ administration in a hospice inpatient ward. A second phase of questionnaire administration followed by semi-structured interviews explored inpatient experiences of the questionnaire process. RESULTS: Overall, 30 inpatients and one relative were invited to complete the PSQ across both phases of data collection, representing 53% of all inpatients at the time of data collection. The remaining 47% were deemed unsuitable to ask due to a diagnosis of dying (24%), confusion (17%), distress (3%) or lack of availability (2%). The average response rate across both phases of data collection was 87%. Qualitative interview data suggested that the PSQ was considered clear, easy to understand and not burdensome in terms of time or effort for this population. CONCLUSIONS: The PSQ appears an acceptable tool to use in a hospice inpatient setting. Many patients welcomed the opportunity to be involved and give feedback. Using a greater proportion of relatives as an alternative source of feedback could be considered in future studies. |
format | Online Article Text |
id | pubmed-4066835 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2014 |
publisher | BioMed Central |
record_format | MEDLINE/PubMed |
spelling | pubmed-40668352014-06-24 Is the patient satisfaction questionnaire an acceptable tool for use in a hospice inpatient setting? A pilot study Henriksen, Kate ME Heller, Naomi Finucane, Anne M Oxenham, David BMC Palliat Care Research Article BACKGROUND: The Patient Satisfaction Questionnaire (PSQ) is an assessment tool used to evaluate patients’ perspectives of their doctor’s communication and interpersonal skills. The present pilot study investigated whether the PSQ could be administered successfully in a hospice inpatient setting and if it is an acceptable tool for completion by patients and relatives in this context. METHODS: The study was conducted in two phases. A first phase was undertaken to establish the process of PSQ administration in a hospice inpatient ward. A second phase of questionnaire administration followed by semi-structured interviews explored inpatient experiences of the questionnaire process. RESULTS: Overall, 30 inpatients and one relative were invited to complete the PSQ across both phases of data collection, representing 53% of all inpatients at the time of data collection. The remaining 47% were deemed unsuitable to ask due to a diagnosis of dying (24%), confusion (17%), distress (3%) or lack of availability (2%). The average response rate across both phases of data collection was 87%. Qualitative interview data suggested that the PSQ was considered clear, easy to understand and not burdensome in terms of time or effort for this population. CONCLUSIONS: The PSQ appears an acceptable tool to use in a hospice inpatient setting. Many patients welcomed the opportunity to be involved and give feedback. Using a greater proportion of relatives as an alternative source of feedback could be considered in future studies. BioMed Central 2014-06-02 /pmc/articles/PMC4066835/ /pubmed/24959100 http://dx.doi.org/10.1186/1472-684X-13-27 Text en Copyright © 2014 Henriksen et al.; licensee BioMed Central Ltd. http://creativecommons.org/licenses/by/2.0 This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly credited. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated. |
spellingShingle | Research Article Henriksen, Kate ME Heller, Naomi Finucane, Anne M Oxenham, David Is the patient satisfaction questionnaire an acceptable tool for use in a hospice inpatient setting? A pilot study |
title | Is the patient satisfaction questionnaire an acceptable tool for use in a hospice inpatient setting? A pilot study |
title_full | Is the patient satisfaction questionnaire an acceptable tool for use in a hospice inpatient setting? A pilot study |
title_fullStr | Is the patient satisfaction questionnaire an acceptable tool for use in a hospice inpatient setting? A pilot study |
title_full_unstemmed | Is the patient satisfaction questionnaire an acceptable tool for use in a hospice inpatient setting? A pilot study |
title_short | Is the patient satisfaction questionnaire an acceptable tool for use in a hospice inpatient setting? A pilot study |
title_sort | is the patient satisfaction questionnaire an acceptable tool for use in a hospice inpatient setting? a pilot study |
topic | Research Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4066835/ https://www.ncbi.nlm.nih.gov/pubmed/24959100 http://dx.doi.org/10.1186/1472-684X-13-27 |
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