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A Survey on the Users’ Satisfaction with the Hospital Information Systems (HISs) based on DeLone and McLean’s Model in the Medical-Teaching Hospitals in Isfahan City

BACKGROUND AND PURPOSE: The user’s satisfaction with information system in fact denotes the extent the user is satisfied with the system’s achievement in fulfilling his/her information requirements. This study tries to explore the users’ satisfaction with hospital information systems (HISs) based on...

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Autores principales: Saghaeiannejad-Isfahani, Sakineh, Jahanbakhsh, Maryam, Habibi, Mahboobeh, Mirzaeian, Razieh, Nasirian, Mansoreh, Rad, Javad Sharifi
Formato: Online Artículo Texto
Lenguaje:English
Publicado: AVICENA, d.o.o., Sarajevo 2014
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4130683/
https://www.ncbi.nlm.nih.gov/pubmed/25132711
http://dx.doi.org/10.5455/aim.2014.22.179-182
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author Saghaeiannejad-Isfahani, Sakineh
Jahanbakhsh, Maryam
Habibi, Mahboobeh
Mirzaeian, Razieh
Nasirian, Mansoreh
Rad, Javad Sharifi
author_facet Saghaeiannejad-Isfahani, Sakineh
Jahanbakhsh, Maryam
Habibi, Mahboobeh
Mirzaeian, Razieh
Nasirian, Mansoreh
Rad, Javad Sharifi
author_sort Saghaeiannejad-Isfahani, Sakineh
collection PubMed
description BACKGROUND AND PURPOSE: The user’s satisfaction with information system in fact denotes the extent the user is satisfied with the system’s achievement in fulfilling his/her information requirements. This study tries to explore the users’ satisfaction with hospital information systems (HISs) based on DeLone and McLean’s model focusing on the medical-teaching hospitals of Isfahan city. METHODOLOGY: This study which was applied and descriptive-analytical in nature was carried out in the medical-teaching hospitals of Isfahan city in 2009. Research population consisted of the system users from which a sample was selected using random sampling method. The size of the sample was 228. Data collection instrument was a self-developed questionnaire produced based on the satisfaction criterion in the DeLone and McLean’s model. Its content validity was assessed based on the opinions given by the computer sciences professionals with its estimated Cronbach’s alpha found to be 92.2%. The data were analyzed using SPSS software. FINDINGS: As the findings of the study showed, the differences among the mean scores obtained for the satisfaction with different kinds of HISs in use in the hospitals were statistically significant (p value≤0.05). Generally, Kowsar System (old version) and Pouya Samaneh Diva system gained the highest and lowest mean scores for the criterion in question, respectively. The overall mean score for the satisfaction was 54.6% for different types of systems and 55.6% among the hospitals. CONCLUSION: Given the findings of the study, it can be argued that based on the used model, the level of users’ satisfaction with the systems in question was relatively good. However, to achieve the total optimum condition, when designing the system, the factors affecting the enhancement of the users’ satisfaction and the type of hospital activity and specialty must be given special consideration.
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spelling pubmed-41306832014-08-15 A Survey on the Users’ Satisfaction with the Hospital Information Systems (HISs) based on DeLone and McLean’s Model in the Medical-Teaching Hospitals in Isfahan City Saghaeiannejad-Isfahani, Sakineh Jahanbakhsh, Maryam Habibi, Mahboobeh Mirzaeian, Razieh Nasirian, Mansoreh Rad, Javad Sharifi Acta Inform Med Original Paper BACKGROUND AND PURPOSE: The user’s satisfaction with information system in fact denotes the extent the user is satisfied with the system’s achievement in fulfilling his/her information requirements. This study tries to explore the users’ satisfaction with hospital information systems (HISs) based on DeLone and McLean’s model focusing on the medical-teaching hospitals of Isfahan city. METHODOLOGY: This study which was applied and descriptive-analytical in nature was carried out in the medical-teaching hospitals of Isfahan city in 2009. Research population consisted of the system users from which a sample was selected using random sampling method. The size of the sample was 228. Data collection instrument was a self-developed questionnaire produced based on the satisfaction criterion in the DeLone and McLean’s model. Its content validity was assessed based on the opinions given by the computer sciences professionals with its estimated Cronbach’s alpha found to be 92.2%. The data were analyzed using SPSS software. FINDINGS: As the findings of the study showed, the differences among the mean scores obtained for the satisfaction with different kinds of HISs in use in the hospitals were statistically significant (p value≤0.05). Generally, Kowsar System (old version) and Pouya Samaneh Diva system gained the highest and lowest mean scores for the criterion in question, respectively. The overall mean score for the satisfaction was 54.6% for different types of systems and 55.6% among the hospitals. CONCLUSION: Given the findings of the study, it can be argued that based on the used model, the level of users’ satisfaction with the systems in question was relatively good. However, to achieve the total optimum condition, when designing the system, the factors affecting the enhancement of the users’ satisfaction and the type of hospital activity and specialty must be given special consideration. AVICENA, d.o.o., Sarajevo 2014-06-15 2014-06 /pmc/articles/PMC4130683/ /pubmed/25132711 http://dx.doi.org/10.5455/aim.2014.22.179-182 Text en Copyright: © AVICENA http://creativecommons.org/licenses/by-nc-sa/3.0 This is an open-access article distributed under the terms of the Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Original Paper
Saghaeiannejad-Isfahani, Sakineh
Jahanbakhsh, Maryam
Habibi, Mahboobeh
Mirzaeian, Razieh
Nasirian, Mansoreh
Rad, Javad Sharifi
A Survey on the Users’ Satisfaction with the Hospital Information Systems (HISs) based on DeLone and McLean’s Model in the Medical-Teaching Hospitals in Isfahan City
title A Survey on the Users’ Satisfaction with the Hospital Information Systems (HISs) based on DeLone and McLean’s Model in the Medical-Teaching Hospitals in Isfahan City
title_full A Survey on the Users’ Satisfaction with the Hospital Information Systems (HISs) based on DeLone and McLean’s Model in the Medical-Teaching Hospitals in Isfahan City
title_fullStr A Survey on the Users’ Satisfaction with the Hospital Information Systems (HISs) based on DeLone and McLean’s Model in the Medical-Teaching Hospitals in Isfahan City
title_full_unstemmed A Survey on the Users’ Satisfaction with the Hospital Information Systems (HISs) based on DeLone and McLean’s Model in the Medical-Teaching Hospitals in Isfahan City
title_short A Survey on the Users’ Satisfaction with the Hospital Information Systems (HISs) based on DeLone and McLean’s Model in the Medical-Teaching Hospitals in Isfahan City
title_sort survey on the users’ satisfaction with the hospital information systems (hiss) based on delone and mclean’s model in the medical-teaching hospitals in isfahan city
topic Original Paper
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4130683/
https://www.ncbi.nlm.nih.gov/pubmed/25132711
http://dx.doi.org/10.5455/aim.2014.22.179-182
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