The applicability of the tetraclass model to the management of the patient satisfaction in the pharmacies

The objective of this work is to study the possibilities of the tetraclass model for the evaluation of the changes in the consumer satisfaction from the provided pharmacy services during the time. METHODS: Within the same 4 months period in 2004 and 2006 were questioned at approximately 10 pharmacy...

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Detalles Bibliográficos
Autores principales: Petrova, Guenka, Clerfeuille, Fabrice, Vakrilova, Milena, Mitkov, Cvetomir, Poubanne, Yannick
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Centro de Investigaciones y Publicaciones Farmaceuticas 2009
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4139752/
https://www.ncbi.nlm.nih.gov/pubmed/25147588

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