Factors Affecting Hospital Employees' Knowledge Sharing Intention and Behavior, and Innovation Behavior

OBJECTIVES: To investigate the factors affecting employees' knowledge sharing intention, knowledge sharing behavior, and innovation behavior of the four top-ranked university hospitals in South Korea. METHODS: Data were collected from employees at three university hospitals in Seoul, Korea and one university hospital in Gyeonggi-Do, Korea through self-administered questionnaires. The survey was conducted from May 29, 2013 to July 17, 2013. A total of 779 questionnaires were analyzed by SPSS version 18.0 and AMOS version 18.0. RESULTS: Factors affecting hospital employees' knowledge sharing intention, knowledge sharing behavior, and innovation behavior are reciprocity, behavioral control, and trust. CONCLUSION: It is important to select employees who have a propensity for innovation and continuously educate them about knowledge management based on trust.