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Managing patient complaints in China: a qualitative study in Shanghai

OBJECTIVES: To examine the handling system for patient complaints and to identify existing barriers that are associated with effective management of patient complaints in China. SETTING: Key stakeholders of the handling system for patient complaints at the national, Shanghai municipal and hospital l...

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Detalles Bibliográficos
Autores principales:	Jiang, Yishi, Ying, Xiaohua, Zhang, Qian, Tang, Sirui Rae, Kane, Sumit, Mukhopadhyay, Maitrayee, Qian, Xu
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BMJ Publishing Group 2014
Materias:	Qualitative Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4156808/ https://www.ncbi.nlm.nih.gov/pubmed/25146715 http://dx.doi.org/10.1136/bmjopen-2014-005131

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