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To schedule or not to schedule? Agentic and cooperative teams at call centers

Detalles Bibliográficos
Autores principales:	Garcia, Danilo, Lindskär, Erik, Archer, Trevor
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Frontiers Media S.A. 2014
Materias:	Psychology
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4165209/ https://www.ncbi.nlm.nih.gov/pubmed/25278912 http://dx.doi.org/10.3389/fpsyg.2014.00999

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