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Understanding the Reporting Practices of CAHPS(®) Sponsors
This article examines the reporting of Consumer Assessment of Healthcare Providers and Systems (CAHPS(®)) consumer experience data by sponsors, those that fund data collection and decide how information is summarized and disseminated. We found that sponsors typically publicly reported comparative da...
Autores principales: | , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
CENTERS for MEDICARE & MEDICAID SERVICES
2007
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4194987/ https://www.ncbi.nlm.nih.gov/pubmed/17645153 |
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author | Teleki, Stephanie S. Kanouse, David E. Elliott, Marc N. Hiatt, Liisa de Vries, Han Quigley, Denise D. |
author_facet | Teleki, Stephanie S. Kanouse, David E. Elliott, Marc N. Hiatt, Liisa de Vries, Han Quigley, Denise D. |
author_sort | Teleki, Stephanie S. |
collection | PubMed |
description | This article examines the reporting of Consumer Assessment of Healthcare Providers and Systems (CAHPS(®)) consumer experience data by sponsors, those that fund data collection and decide how information is summarized and disseminated. We found that sponsors typically publicly reported comparative data to consumers, employers, and/or purchasers. They presented health plan-level data in print and online at least annually, usually in combination with non-CAHPS(®) information. Many provided trend data, comparisons to individual plans, and summary scores. Most shared information consistent with known successful reporting practices. Areas meriting attention include: tailoring reports to specific audiences, assessing literacy, planning dissemination, educating vendors, and evaluating products and programs. |
format | Online Article Text |
id | pubmed-4194987 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2007 |
publisher | CENTERS for MEDICARE & MEDICAID SERVICES |
record_format | MEDLINE/PubMed |
spelling | pubmed-41949872014-11-04 Understanding the Reporting Practices of CAHPS(®) Sponsors Teleki, Stephanie S. Kanouse, David E. Elliott, Marc N. Hiatt, Liisa de Vries, Han Quigley, Denise D. Health Care Financ Rev Research Article This article examines the reporting of Consumer Assessment of Healthcare Providers and Systems (CAHPS(®)) consumer experience data by sponsors, those that fund data collection and decide how information is summarized and disseminated. We found that sponsors typically publicly reported comparative data to consumers, employers, and/or purchasers. They presented health plan-level data in print and online at least annually, usually in combination with non-CAHPS(®) information. Many provided trend data, comparisons to individual plans, and summary scores. Most shared information consistent with known successful reporting practices. Areas meriting attention include: tailoring reports to specific audiences, assessing literacy, planning dissemination, educating vendors, and evaluating products and programs. CENTERS for MEDICARE & MEDICAID SERVICES 2007 /pmc/articles/PMC4194987/ /pubmed/17645153 Text en |
spellingShingle | Research Article Teleki, Stephanie S. Kanouse, David E. Elliott, Marc N. Hiatt, Liisa de Vries, Han Quigley, Denise D. Understanding the Reporting Practices of CAHPS(®) Sponsors |
title | Understanding the Reporting Practices of CAHPS(®) Sponsors |
title_full | Understanding the Reporting Practices of CAHPS(®) Sponsors |
title_fullStr | Understanding the Reporting Practices of CAHPS(®) Sponsors |
title_full_unstemmed | Understanding the Reporting Practices of CAHPS(®) Sponsors |
title_short | Understanding the Reporting Practices of CAHPS(®) Sponsors |
title_sort | understanding the reporting practices of cahps(®) sponsors |
topic | Research Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4194987/ https://www.ncbi.nlm.nih.gov/pubmed/17645153 |
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