Testing Consumers' Comprehension of Quality Measures Using Alternative Reporting Formats

CMS has publicly reported nursing home quality measures since 2002, but research has shown that many users do not understand them. Alternative visual displays may improve comprehension. We developed seven reporting templates in different formats, including bar graphs like those displayed on the CMS...

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Detalles Bibliográficos
Autores principales: Gerteis, Margaret, Gerteis, Jessie S., Newman, David, Koepke, Christopher
Formato: Online Artículo Texto
Lenguaje:English
Publicado: CENTERS for MEDICARE & MEDICAID SERVICES 2007
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4194990/
https://www.ncbi.nlm.nih.gov/pubmed/17645154
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author Gerteis, Margaret
Gerteis, Jessie S.
Newman, David
Koepke, Christopher
author_facet Gerteis, Margaret
Gerteis, Jessie S.
Newman, David
Koepke, Christopher
author_sort Gerteis, Margaret
collection PubMed
description CMS has publicly reported nursing home quality measures since 2002, but research has shown that many users do not understand them. Alternative visual displays may improve comprehension. We developed seven reporting templates in different formats, including bar graphs like those displayed on the CMS Nursing Home Compare Web site www.medicare.gov, and tested them with 90 individuals age 45-75, using structured protocols. Tests of significance were conducted, and statistically significant findings identified. Fewer than one-half the respondents accurately interpreted bar graphs as currently displayed on the Nursing Home Compare Web site. Respondents made fewest errors on templates using words to characterize performance as better, average, or worse.
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spelling pubmed-41949902014-11-04 Testing Consumers' Comprehension of Quality Measures Using Alternative Reporting Formats Gerteis, Margaret Gerteis, Jessie S. Newman, David Koepke, Christopher Health Care Financ Rev Research Article CMS has publicly reported nursing home quality measures since 2002, but research has shown that many users do not understand them. Alternative visual displays may improve comprehension. We developed seven reporting templates in different formats, including bar graphs like those displayed on the CMS Nursing Home Compare Web site www.medicare.gov, and tested them with 90 individuals age 45-75, using structured protocols. Tests of significance were conducted, and statistically significant findings identified. Fewer than one-half the respondents accurately interpreted bar graphs as currently displayed on the Nursing Home Compare Web site. Respondents made fewest errors on templates using words to characterize performance as better, average, or worse. CENTERS for MEDICARE & MEDICAID SERVICES 2007 /pmc/articles/PMC4194990/ /pubmed/17645154 Text en
spellingShingle Research Article
Gerteis, Margaret
Gerteis, Jessie S.
Newman, David
Koepke, Christopher
Testing Consumers' Comprehension of Quality Measures Using Alternative Reporting Formats
title Testing Consumers' Comprehension of Quality Measures Using Alternative Reporting Formats
title_full Testing Consumers' Comprehension of Quality Measures Using Alternative Reporting Formats
title_fullStr Testing Consumers' Comprehension of Quality Measures Using Alternative Reporting Formats
title_full_unstemmed Testing Consumers' Comprehension of Quality Measures Using Alternative Reporting Formats
title_short Testing Consumers' Comprehension of Quality Measures Using Alternative Reporting Formats
title_sort testing consumers' comprehension of quality measures using alternative reporting formats
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4194990/
https://www.ncbi.nlm.nih.gov/pubmed/17645154
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