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Quality of nursing care and satisfaction of patients attended at a teaching hospital
OBJECTIVES: assess the quality of nursing care, the patients' satisfaction and the correlation between both. METHOD: cross-sectional study, involving 275 patients hospitalized at a teaching hospital in the Central-West of Brazil. The data were collected through the simultaneous application of t...
Autores principales: | , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Escola de Enfermagem de Ribeirão Preto / Universidade de São
Paulo
2014
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4292634/ https://www.ncbi.nlm.nih.gov/pubmed/25029057 http://dx.doi.org/10.1590/0104-1169.3241.2437 |
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author | de Freitas, Juliana Santana Silva, Ana Elisa Bauer de Camargo Minamisava, Ruth Bezerra, Ana Lúcia Queiroz de Sousa, Maiana Regina Gomes |
author_facet | de Freitas, Juliana Santana Silva, Ana Elisa Bauer de Camargo Minamisava, Ruth Bezerra, Ana Lúcia Queiroz de Sousa, Maiana Regina Gomes |
author_sort | de Freitas, Juliana Santana |
collection | PubMed |
description | OBJECTIVES: assess the quality of nursing care, the patients' satisfaction and the correlation between both. METHOD: cross-sectional study, involving 275 patients hospitalized at a teaching hospital in the Central-West of Brazil. The data were collected through the simultaneous application of three instruments. Next, they were included in an electronic database and analyzed in function of the positivity, median value and Spearman's correlation coefficients. RESULTS: among the nursing care assessed, only two were considered safe - hygiene and physical comfort; nutrition and hydration - while the remainder were classified as poor. Nevertheless, the patients were satisfied with the care received in the domains assessed: technical-professional, confidence and educational. This can be justified by the weak to moderate correlation that was observed among these variables. CONCLUSION: Despite the quality deficit, the patients' satisfaction level with the nursing care received was high. These results indicate that the institution needs to center its objectives on a continuing evaluation system of the care quality, aiming to attend to the patients' expectations. |
format | Online Article Text |
id | pubmed-4292634 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2014 |
publisher | Escola de Enfermagem de Ribeirão Preto / Universidade de São
Paulo |
record_format | MEDLINE/PubMed |
spelling | pubmed-42926342015-01-26 Quality of nursing care and satisfaction of patients attended at a teaching hospital de Freitas, Juliana Santana Silva, Ana Elisa Bauer de Camargo Minamisava, Ruth Bezerra, Ana Lúcia Queiroz de Sousa, Maiana Regina Gomes Rev Lat Am Enfermagem Original Articles OBJECTIVES: assess the quality of nursing care, the patients' satisfaction and the correlation between both. METHOD: cross-sectional study, involving 275 patients hospitalized at a teaching hospital in the Central-West of Brazil. The data were collected through the simultaneous application of three instruments. Next, they were included in an electronic database and analyzed in function of the positivity, median value and Spearman's correlation coefficients. RESULTS: among the nursing care assessed, only two were considered safe - hygiene and physical comfort; nutrition and hydration - while the remainder were classified as poor. Nevertheless, the patients were satisfied with the care received in the domains assessed: technical-professional, confidence and educational. This can be justified by the weak to moderate correlation that was observed among these variables. CONCLUSION: Despite the quality deficit, the patients' satisfaction level with the nursing care received was high. These results indicate that the institution needs to center its objectives on a continuing evaluation system of the care quality, aiming to attend to the patients' expectations. Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo 2014 /pmc/articles/PMC4292634/ /pubmed/25029057 http://dx.doi.org/10.1590/0104-1169.3241.2437 Text en Copyright © 2014 Revista Latino-Americana de Enfermagem http://creativecommons.org/licenses/by-nc/3.0/ This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (CC BY-NC). This license lets others distribute, remix, tweak, and build upon your work non-commercially, and although their new works must also acknowledge you and be non-commercial, they don’t have to license their derivative works on the same terms. |
spellingShingle | Original Articles de Freitas, Juliana Santana Silva, Ana Elisa Bauer de Camargo Minamisava, Ruth Bezerra, Ana Lúcia Queiroz de Sousa, Maiana Regina Gomes Quality of nursing care and satisfaction of patients attended at a teaching hospital |
title | Quality of nursing care and satisfaction of patients attended at a
teaching hospital
|
title_full | Quality of nursing care and satisfaction of patients attended at a
teaching hospital
|
title_fullStr | Quality of nursing care and satisfaction of patients attended at a
teaching hospital
|
title_full_unstemmed | Quality of nursing care and satisfaction of patients attended at a
teaching hospital
|
title_short | Quality of nursing care and satisfaction of patients attended at a
teaching hospital
|
title_sort | quality of nursing care and satisfaction of patients attended at a
teaching hospital |
topic | Original Articles |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4292634/ https://www.ncbi.nlm.nih.gov/pubmed/25029057 http://dx.doi.org/10.1590/0104-1169.3241.2437 |
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