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Quality of nursing care and satisfaction of patients attended at a teaching hospital

OBJECTIVES: assess the quality of nursing care, the patients' satisfaction and the correlation between both. METHOD: cross-sectional study, involving 275 patients hospitalized at a teaching hospital in the Central-West of Brazil. The data were collected through the simultaneous application of t...

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Autores principales: de Freitas, Juliana Santana, Silva, Ana Elisa Bauer de Camargo, Minamisava, Ruth, Bezerra, Ana Lúcia Queiroz, de Sousa, Maiana Regina Gomes
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo 2014
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4292634/
https://www.ncbi.nlm.nih.gov/pubmed/25029057
http://dx.doi.org/10.1590/0104-1169.3241.2437
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author de Freitas, Juliana Santana
Silva, Ana Elisa Bauer de Camargo
Minamisava, Ruth
Bezerra, Ana Lúcia Queiroz
de Sousa, Maiana Regina Gomes
author_facet de Freitas, Juliana Santana
Silva, Ana Elisa Bauer de Camargo
Minamisava, Ruth
Bezerra, Ana Lúcia Queiroz
de Sousa, Maiana Regina Gomes
author_sort de Freitas, Juliana Santana
collection PubMed
description OBJECTIVES: assess the quality of nursing care, the patients' satisfaction and the correlation between both. METHOD: cross-sectional study, involving 275 patients hospitalized at a teaching hospital in the Central-West of Brazil. The data were collected through the simultaneous application of three instruments. Next, they were included in an electronic database and analyzed in function of the positivity, median value and Spearman's correlation coefficients. RESULTS: among the nursing care assessed, only two were considered safe - hygiene and physical comfort; nutrition and hydration - while the remainder were classified as poor. Nevertheless, the patients were satisfied with the care received in the domains assessed: technical-professional, confidence and educational. This can be justified by the weak to moderate correlation that was observed among these variables. CONCLUSION: Despite the quality deficit, the patients' satisfaction level with the nursing care received was high. These results indicate that the institution needs to center its objectives on a continuing evaluation system of the care quality, aiming to attend to the patients' expectations.
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spelling pubmed-42926342015-01-26 Quality of nursing care and satisfaction of patients attended at a teaching hospital de Freitas, Juliana Santana Silva, Ana Elisa Bauer de Camargo Minamisava, Ruth Bezerra, Ana Lúcia Queiroz de Sousa, Maiana Regina Gomes Rev Lat Am Enfermagem Original Articles OBJECTIVES: assess the quality of nursing care, the patients' satisfaction and the correlation between both. METHOD: cross-sectional study, involving 275 patients hospitalized at a teaching hospital in the Central-West of Brazil. The data were collected through the simultaneous application of three instruments. Next, they were included in an electronic database and analyzed in function of the positivity, median value and Spearman's correlation coefficients. RESULTS: among the nursing care assessed, only two were considered safe - hygiene and physical comfort; nutrition and hydration - while the remainder were classified as poor. Nevertheless, the patients were satisfied with the care received in the domains assessed: technical-professional, confidence and educational. This can be justified by the weak to moderate correlation that was observed among these variables. CONCLUSION: Despite the quality deficit, the patients' satisfaction level with the nursing care received was high. These results indicate that the institution needs to center its objectives on a continuing evaluation system of the care quality, aiming to attend to the patients' expectations. Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo 2014 /pmc/articles/PMC4292634/ /pubmed/25029057 http://dx.doi.org/10.1590/0104-1169.3241.2437 Text en Copyright © 2014 Revista Latino-Americana de Enfermagem http://creativecommons.org/licenses/by-nc/3.0/ This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (CC BY-NC). This license lets others distribute, remix, tweak, and build upon your work non-commercially, and although their new works must also acknowledge you and be non-commercial, they don’t have to license their derivative works on the same terms.
spellingShingle Original Articles
de Freitas, Juliana Santana
Silva, Ana Elisa Bauer de Camargo
Minamisava, Ruth
Bezerra, Ana Lúcia Queiroz
de Sousa, Maiana Regina Gomes
Quality of nursing care and satisfaction of patients attended at a teaching hospital
title Quality of nursing care and satisfaction of patients attended at a teaching hospital
title_full Quality of nursing care and satisfaction of patients attended at a teaching hospital
title_fullStr Quality of nursing care and satisfaction of patients attended at a teaching hospital
title_full_unstemmed Quality of nursing care and satisfaction of patients attended at a teaching hospital
title_short Quality of nursing care and satisfaction of patients attended at a teaching hospital
title_sort quality of nursing care and satisfaction of patients attended at a teaching hospital
topic Original Articles
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4292634/
https://www.ncbi.nlm.nih.gov/pubmed/25029057
http://dx.doi.org/10.1590/0104-1169.3241.2437
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