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Performance Evaluation of Public Hospital Information Systems by the Information System Success Model

OBJECTIVES: This study was to evaluate the performance of the newly developed information system (IS) implemented on July 1, 2014 at three public hospitals in Korea. METHODS: User satisfaction scores of twelve key performance indicators of six IS success factors based on the DeLone and McLean IS Suc...

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Autores principales: Cho, Kyoung Won, Bae, Sung-Kwon, Ryu, Ji-Hye, Kim, Kyeong Na, An, Chang-Ho, Chae, Young Moon
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Korean Society of Medical Informatics 2015
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4330199/
https://www.ncbi.nlm.nih.gov/pubmed/25705557
http://dx.doi.org/10.4258/hir.2015.21.1.43
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author Cho, Kyoung Won
Bae, Sung-Kwon
Ryu, Ji-Hye
Kim, Kyeong Na
An, Chang-Ho
Chae, Young Moon
author_facet Cho, Kyoung Won
Bae, Sung-Kwon
Ryu, Ji-Hye
Kim, Kyeong Na
An, Chang-Ho
Chae, Young Moon
author_sort Cho, Kyoung Won
collection PubMed
description OBJECTIVES: This study was to evaluate the performance of the newly developed information system (IS) implemented on July 1, 2014 at three public hospitals in Korea. METHODS: User satisfaction scores of twelve key performance indicators of six IS success factors based on the DeLone and McLean IS Success Model were utilized to evaluate IS performance before and after the newly developed system was introduced. RESULTS: All scores increased after system introduction except for the completeness of medical records and impact on the clinical environment. The relationships among six IS factors were also analyzed to identify the important factors influencing three IS success factors (Intention to Use, User Satisfaction, and Net Benefits). All relationships were significant except for the relationships among Service Quality, Intention to Use, and Net Benefits. CONCLUSIONS: The results suggest that hospitals should not only focus on systems and information quality; rather, they should also continuously improve service quality to improve user satisfaction and eventually reach full the potential of IS performance.
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spelling pubmed-43301992015-02-22 Performance Evaluation of Public Hospital Information Systems by the Information System Success Model Cho, Kyoung Won Bae, Sung-Kwon Ryu, Ji-Hye Kim, Kyeong Na An, Chang-Ho Chae, Young Moon Healthc Inform Res Original Article OBJECTIVES: This study was to evaluate the performance of the newly developed information system (IS) implemented on July 1, 2014 at three public hospitals in Korea. METHODS: User satisfaction scores of twelve key performance indicators of six IS success factors based on the DeLone and McLean IS Success Model were utilized to evaluate IS performance before and after the newly developed system was introduced. RESULTS: All scores increased after system introduction except for the completeness of medical records and impact on the clinical environment. The relationships among six IS factors were also analyzed to identify the important factors influencing three IS success factors (Intention to Use, User Satisfaction, and Net Benefits). All relationships were significant except for the relationships among Service Quality, Intention to Use, and Net Benefits. CONCLUSIONS: The results suggest that hospitals should not only focus on systems and information quality; rather, they should also continuously improve service quality to improve user satisfaction and eventually reach full the potential of IS performance. Korean Society of Medical Informatics 2015-01 2015-01-31 /pmc/articles/PMC4330199/ /pubmed/25705557 http://dx.doi.org/10.4258/hir.2015.21.1.43 Text en © 2015 The Korean Society of Medical Informatics http://creativecommons.org/licenses/by-nc/3.0/ This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.
spellingShingle Original Article
Cho, Kyoung Won
Bae, Sung-Kwon
Ryu, Ji-Hye
Kim, Kyeong Na
An, Chang-Ho
Chae, Young Moon
Performance Evaluation of Public Hospital Information Systems by the Information System Success Model
title Performance Evaluation of Public Hospital Information Systems by the Information System Success Model
title_full Performance Evaluation of Public Hospital Information Systems by the Information System Success Model
title_fullStr Performance Evaluation of Public Hospital Information Systems by the Information System Success Model
title_full_unstemmed Performance Evaluation of Public Hospital Information Systems by the Information System Success Model
title_short Performance Evaluation of Public Hospital Information Systems by the Information System Success Model
title_sort performance evaluation of public hospital information systems by the information system success model
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4330199/
https://www.ncbi.nlm.nih.gov/pubmed/25705557
http://dx.doi.org/10.4258/hir.2015.21.1.43
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