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Patient Satisfaction With Nursing and Medical Care in Hospitals Affiliated to Arak University of Medical Sciences in 2009

BACKGROUND: Patient satisfaction is essential and must be taken into account when decisions are being made about changes and enhancements to services. OBJECTIVES: The aim of the current study was to assess patient satisfaction with the medical and nursing services provided to patients admitted to te...

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Autores principales: Farmahini Farahani, Moloud, Shamsikhani, Soheila, Sajadi Hezaveh, Mahbobeh
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Kashan University of Medical Sciences 2014
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4332990/
https://www.ncbi.nlm.nih.gov/pubmed/25699278
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author Farmahini Farahani, Moloud
Shamsikhani, Soheila
Sajadi Hezaveh, Mahbobeh
author_facet Farmahini Farahani, Moloud
Shamsikhani, Soheila
Sajadi Hezaveh, Mahbobeh
author_sort Farmahini Farahani, Moloud
collection PubMed
description BACKGROUND: Patient satisfaction is essential and must be taken into account when decisions are being made about changes and enhancements to services. OBJECTIVES: The aim of the current study was to assess patient satisfaction with the medical and nursing services provided to patients admitted to teaching hospitals affiliated to Arak University of Medical Sciences. MATERIALS AND METHODS: This was a cross-sectional study conducted in 2009. The study population consisted of all patients admitted to the study setting. The instrument consisted of a demographic questionnaire and patient satisfaction questionnaire. Study data were analyzed using Chi-square test, Pearson's and Spearman's rho correlation coefficient. RESULTS: In terms of the medical and nursing care provided, 67% and 69% of the participants were satisfied, respectively. The ‘access to opportune nursing care’ and ‘physician’s manner’ items received 82.7% and 81.7% of scores, respectively. Satisfaction with medical and nursing care was significantly correlated with the participants’ education levels (P < 0.05). CONCLUSIONS: The study showed that patient satisfaction was at an average level, therefor policy makers in the organizations should consider customer-based feedback and apply various methods to improve it.
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spelling pubmed-43329902015-02-19 Patient Satisfaction With Nursing and Medical Care in Hospitals Affiliated to Arak University of Medical Sciences in 2009 Farmahini Farahani, Moloud Shamsikhani, Soheila Sajadi Hezaveh, Mahbobeh Nurs Midwifery Stud Brief Report BACKGROUND: Patient satisfaction is essential and must be taken into account when decisions are being made about changes and enhancements to services. OBJECTIVES: The aim of the current study was to assess patient satisfaction with the medical and nursing services provided to patients admitted to teaching hospitals affiliated to Arak University of Medical Sciences. MATERIALS AND METHODS: This was a cross-sectional study conducted in 2009. The study population consisted of all patients admitted to the study setting. The instrument consisted of a demographic questionnaire and patient satisfaction questionnaire. Study data were analyzed using Chi-square test, Pearson's and Spearman's rho correlation coefficient. RESULTS: In terms of the medical and nursing care provided, 67% and 69% of the participants were satisfied, respectively. The ‘access to opportune nursing care’ and ‘physician’s manner’ items received 82.7% and 81.7% of scores, respectively. Satisfaction with medical and nursing care was significantly correlated with the participants’ education levels (P < 0.05). CONCLUSIONS: The study showed that patient satisfaction was at an average level, therefor policy makers in the organizations should consider customer-based feedback and apply various methods to improve it. Kashan University of Medical Sciences 2014-09-20 2014-09 /pmc/articles/PMC4332990/ /pubmed/25699278 Text en Copyright © 2014, Kashan University of Medical Sciences. http://creativecommons.org/licenses/by-nc/4.0/ This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/) which permits copy and redistribute the material just in noncommercial usages, provided the original work is properly cited.
spellingShingle Brief Report
Farmahini Farahani, Moloud
Shamsikhani, Soheila
Sajadi Hezaveh, Mahbobeh
Patient Satisfaction With Nursing and Medical Care in Hospitals Affiliated to Arak University of Medical Sciences in 2009
title Patient Satisfaction With Nursing and Medical Care in Hospitals Affiliated to Arak University of Medical Sciences in 2009
title_full Patient Satisfaction With Nursing and Medical Care in Hospitals Affiliated to Arak University of Medical Sciences in 2009
title_fullStr Patient Satisfaction With Nursing and Medical Care in Hospitals Affiliated to Arak University of Medical Sciences in 2009
title_full_unstemmed Patient Satisfaction With Nursing and Medical Care in Hospitals Affiliated to Arak University of Medical Sciences in 2009
title_short Patient Satisfaction With Nursing and Medical Care in Hospitals Affiliated to Arak University of Medical Sciences in 2009
title_sort patient satisfaction with nursing and medical care in hospitals affiliated to arak university of medical sciences in 2009
topic Brief Report
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4332990/
https://www.ncbi.nlm.nih.gov/pubmed/25699278
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