Factors Creating Trust in Hospitalized Children’s Mothers towards Nurses

OBJECTIVE: Trust is proposed as the necessary foundation to achieve better performance in the nursing of children. In this regard, Pediatric nurses need to achieve a deeper understanding of parents’ experiences, and find out how these experiences are being related to the nursing practice. So to increase nurses’ understanding of this concept based on the experiences of the recipients of nursing, the present study aims to express the factors that affect the formation of trust in mothers of hospitalized children towards the nurses. METHODS: In this study, a qualitative design, conventional content analysis, was used. Pediatric Ward of hospitals in Yazd, Iran were the research environment. 14 mothers whose children were hospitalized in pediatric wards were selected through purposive sampling. They were deeply interviewed and data was analyzed with conventional content analysis. FINDINGS: Data analysis led to emerging a major category “nurses’ attempt for professional nursing” which includes sub-categories of commitment and empathetic caring, skill in performing duties, mothers’ participation in the process of caring, being interested in pediatric nursing and establishing effective communication. CONCLUSION: Findings from the study showed that mothers know different factors involved in establishing confidence in nurses. Managers and people in charge in the field of nursing - regarding these findings - can design and perform necessary training programs to increase knowledge and skills for pediatric nursing, to win the trust of mothers and children in hospital for an effective step towards providing a better nursing care.