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Can music with prosocial lyrics heal the working world? A field intervention in a call center
Music with lyrics about helping is shown to reduce aggression in the laboratory. This paper tests whether the prosocial lyric effect generalizes to reducing customer aggression in the workplace. A field experiment involved changing the hold music played to customers of a call center. The results of...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BlackWell Publishing Ltd
2015
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4449111/ https://www.ncbi.nlm.nih.gov/pubmed/26052159 http://dx.doi.org/10.1111/jasp.12282 |