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Human resource crises in German hospitals—an explorative study
BACKGROUND: The complexity of providing medical care in a high-tech environment with a highly specialized, limited labour force makes hospitals more crisis-prone than other industries. An effective defence against crises is only possible if the organizational resilience and the capacity to handle cr...
Autores principales: | , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BioMed Central
2015
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4453019/ https://www.ncbi.nlm.nih.gov/pubmed/26016562 http://dx.doi.org/10.1186/s12960-015-0032-4 |
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author | Schermuly, Carsten C Draheim, Michael Glasberg, Ronald Stantchev, Vladimir Tamm, Gerrit Hartmann, Michael Hessel, Franz |
author_facet | Schermuly, Carsten C Draheim, Michael Glasberg, Ronald Stantchev, Vladimir Tamm, Gerrit Hartmann, Michael Hessel, Franz |
author_sort | Schermuly, Carsten C |
collection | PubMed |
description | BACKGROUND: The complexity of providing medical care in a high-tech environment with a highly specialized, limited labour force makes hospitals more crisis-prone than other industries. An effective defence against crises is only possible if the organizational resilience and the capacity to handle crises become part of the hospitals’ organizational culture. To become more resilient to crises, a raised awareness—especially in the area of human resource (HR)—is necessary. The aim of this paper is to contribute to the process robustness against crises through the identification and evaluation of relevant HR crises and their causations in hospitals. METHODS: Qualitative and quantitative methods were combined to identify and evaluate crises in hospitals in the HR sector. A structured workshop with experts was conducted to identify HR crises and their descriptions, as well as causes and consequences for patients and hospitals. To evaluate the findings, an online survey was carried out to rate the occurrence (past, future) and dangerousness of each crisis. RESULTS: Six HR crises were identified in this study: staff shortages, acute loss of personnel following a pandemic, damage to reputation, insufficient communication during restructuring, bullying, and misuse of drugs. The highest occurrence probability in the future was seen in staff shortages, followed by acute loss of personnel following a pandemic. Staff shortages, damage to reputation, and acute loss of personnel following a pandemic were seen as the most dangerous crises. CONCLUSIONS: The study concludes that coping with HR crises in hospitals is existential for hospitals and requires increased awareness. The six HR crises identified occurred regularly in German hospitals in the past, and their occurrence probability for the future was rated as high. |
format | Online Article Text |
id | pubmed-4453019 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2015 |
publisher | BioMed Central |
record_format | MEDLINE/PubMed |
spelling | pubmed-44530192015-06-04 Human resource crises in German hospitals—an explorative study Schermuly, Carsten C Draheim, Michael Glasberg, Ronald Stantchev, Vladimir Tamm, Gerrit Hartmann, Michael Hessel, Franz Hum Resour Health Research BACKGROUND: The complexity of providing medical care in a high-tech environment with a highly specialized, limited labour force makes hospitals more crisis-prone than other industries. An effective defence against crises is only possible if the organizational resilience and the capacity to handle crises become part of the hospitals’ organizational culture. To become more resilient to crises, a raised awareness—especially in the area of human resource (HR)—is necessary. The aim of this paper is to contribute to the process robustness against crises through the identification and evaluation of relevant HR crises and their causations in hospitals. METHODS: Qualitative and quantitative methods were combined to identify and evaluate crises in hospitals in the HR sector. A structured workshop with experts was conducted to identify HR crises and their descriptions, as well as causes and consequences for patients and hospitals. To evaluate the findings, an online survey was carried out to rate the occurrence (past, future) and dangerousness of each crisis. RESULTS: Six HR crises were identified in this study: staff shortages, acute loss of personnel following a pandemic, damage to reputation, insufficient communication during restructuring, bullying, and misuse of drugs. The highest occurrence probability in the future was seen in staff shortages, followed by acute loss of personnel following a pandemic. Staff shortages, damage to reputation, and acute loss of personnel following a pandemic were seen as the most dangerous crises. CONCLUSIONS: The study concludes that coping with HR crises in hospitals is existential for hospitals and requires increased awareness. The six HR crises identified occurred regularly in German hospitals in the past, and their occurrence probability for the future was rated as high. BioMed Central 2015-05-28 /pmc/articles/PMC4453019/ /pubmed/26016562 http://dx.doi.org/10.1186/s12960-015-0032-4 Text en © Schermuly et al. 2015 This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly credited. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated. |
spellingShingle | Research Schermuly, Carsten C Draheim, Michael Glasberg, Ronald Stantchev, Vladimir Tamm, Gerrit Hartmann, Michael Hessel, Franz Human resource crises in German hospitals—an explorative study |
title | Human resource crises in German hospitals—an explorative study |
title_full | Human resource crises in German hospitals—an explorative study |
title_fullStr | Human resource crises in German hospitals—an explorative study |
title_full_unstemmed | Human resource crises in German hospitals—an explorative study |
title_short | Human resource crises in German hospitals—an explorative study |
title_sort | human resource crises in german hospitals—an explorative study |
topic | Research |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4453019/ https://www.ncbi.nlm.nih.gov/pubmed/26016562 http://dx.doi.org/10.1186/s12960-015-0032-4 |
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