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Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link

BACKGROUND: The City of Jeddah is the major and largest city in the Western Region of the Kingdom of Saudi Arabia (KSA). Covering a total area of 748 km2. The Saudi Red Crescent Organization (SRC) makes up the major bulk of the Emergency Medical Service (EMS) system in the Kingdom. We have set out t...

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Detalles Bibliográficos
Autores principales: Hamam, A F, Bagis, M H, AlJohani, K, Tashkandi, A H
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2015
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4561947/
https://www.ncbi.nlm.nih.gov/pubmed/26347359
http://dx.doi.org/10.1186/s12245-015-0070-7
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author Hamam, A F
Bagis, M H
AlJohani, K
Tashkandi, A H
author_facet Hamam, A F
Bagis, M H
AlJohani, K
Tashkandi, A H
collection PubMed
description BACKGROUND: The City of Jeddah is the major and largest city in the Western Region of the Kingdom of Saudi Arabia (KSA). Covering a total area of 748 km2. The Saudi Red Crescent Organization (SRC) makes up the major bulk of the Emergency Medical Service (EMS) system in the Kingdom. We have set out to investigate the level of public awareness of the EMS system in place in Western KSA. METHOD: This study was an observational cross-sectional study that was done by interviewing the general public in public venues. The survey consisted of a two part questionnaire. The first part was completed for all subjects. The second part was completed only for those subjects that had previous experience with the SRC service. RESULT: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency. The majority estimated the ETA of an ambulance response to their home to be about 30 minutes or more. 94 % said that MEDEVAC is needed. 17.7 % of people still find it unacceptable for male paramedics to respond to a female emergency unescorted by a male family member. CONCLUSION: It is clear that the general public is aware of the deficit in EMS coverage that is present. To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community’s satisfaction and quality of care. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (doi:10.1186/s12245-015-0070-7) contains supplementary material, which is available to authorized users.
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spelling pubmed-45619472015-09-15 Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link Hamam, A F Bagis, M H AlJohani, K Tashkandi, A H Int J Emerg Med Original Research BACKGROUND: The City of Jeddah is the major and largest city in the Western Region of the Kingdom of Saudi Arabia (KSA). Covering a total area of 748 km2. The Saudi Red Crescent Organization (SRC) makes up the major bulk of the Emergency Medical Service (EMS) system in the Kingdom. We have set out to investigate the level of public awareness of the EMS system in place in Western KSA. METHOD: This study was an observational cross-sectional study that was done by interviewing the general public in public venues. The survey consisted of a two part questionnaire. The first part was completed for all subjects. The second part was completed only for those subjects that had previous experience with the SRC service. RESULT: A total of 1534 subjects were interviewed by 5 data collectors. 33% of people did not know the emergency dispatcher number to call in case of a medical emergency. The majority estimated the ETA of an ambulance response to their home to be about 30 minutes or more. 94 % said that MEDEVAC is needed. 17.7 % of people still find it unacceptable for male paramedics to respond to a female emergency unescorted by a male family member. CONCLUSION: It is clear that the general public is aware of the deficit in EMS coverage that is present. To improve the public awareness of the EMS system, municipal, legislative, public guidance, as well as religious support, are needed to be utilized to improve the community’s satisfaction and quality of care. ELECTRONIC SUPPLEMENTARY MATERIAL: The online version of this article (doi:10.1186/s12245-015-0070-7) contains supplementary material, which is available to authorized users. Springer Berlin Heidelberg 2015-09-07 /pmc/articles/PMC4561947/ /pubmed/26347359 http://dx.doi.org/10.1186/s12245-015-0070-7 Text en © Hamam et al. 2015 Open AccessThis article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
spellingShingle Original Research
Hamam, A F
Bagis, M H
AlJohani, K
Tashkandi, A H
Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link
title Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link
title_full Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link
title_fullStr Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link
title_full_unstemmed Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link
title_short Public awareness of the EMS system in Western Saudi Arabia: identifying the weakest link
title_sort public awareness of the ems system in western saudi arabia: identifying the weakest link
topic Original Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4561947/
https://www.ncbi.nlm.nih.gov/pubmed/26347359
http://dx.doi.org/10.1186/s12245-015-0070-7
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