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Complaint handling in healthcare: expectation gaps between physicians and the public; results of a survey study
BACKGROUND: Patients who submit complaints about the healthcare they have received are often dissatisfied with the response to their complaints. This is usually attributed to the failure of physicians to respond adequately to what complainants want, e.g. an apology or an explanation. However, expect...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BioMed Central
2015
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4591727/ https://www.ncbi.nlm.nih.gov/pubmed/26429097 http://dx.doi.org/10.1186/s13104-015-1479-z |