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How do patients with a Turkish background evaluate their medical care in Germany? An observational study in primary care
BACKGROUND: Patients’ evaluation of medical care is an essential dimension of quality of care and an important aspect of the feedback cycle for health care providers. The aim of this study was to document how patients with a Turkish background evaluate primary care in Germany and determine which asp...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Dove Medical Press
2015
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4639516/ https://www.ncbi.nlm.nih.gov/pubmed/26604710 http://dx.doi.org/10.2147/PPA.S92485 |
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author | Goetz, Katja Bungartz, Jessica Szecsenyi, Joachim Steinhaeuser, Jost |
author_facet | Goetz, Katja Bungartz, Jessica Szecsenyi, Joachim Steinhaeuser, Jost |
author_sort | Goetz, Katja |
collection | PubMed |
description | BACKGROUND: Patients’ evaluation of medical care is an essential dimension of quality of care and an important aspect of the feedback cycle for health care providers. The aim of this study was to document how patients with a Turkish background evaluate primary care in Germany and determine which aspects of care are associated with language abilities. METHODS: The study was based on an observational design. Patients with a Turkish background from German primary care practices completed the EUROPEP (European Project on Patient Evaluation of General Practice Care) questionnaire consisting of 23 items. Seventeen primary care practices were involved with either German (n=8) or Turkish (n=9) general practitioners (GPs). RESULTS: A convenience sample of 472 patients with a Turkish background from 17 practices participated in the study (response rate 39.9%). Practices with a German GP had a lower response rate (19.6%) than those with a Turkish GP (57.5%). Items evaluated the highest were “keeping data confidential” (73.4%) and “quick services for urgent health problems” (69.9%). Subgroup analysis showed lower evaluation scores from patients with good or excellent German language abilities. Patients who consulted a Turkish GP had higher evaluation scores. CONCLUSION: The evaluation from patients with a Turkish background living in Germany with either Turkish or German GPs showed lower scores than patients in other studies in Europe using EUROPEP. However, our results had higher evaluation scores than those of Turkish patients evaluating GPs in Turkey. Therefore, different explanation models for these findings should be explored in future studies. |
format | Online Article Text |
id | pubmed-4639516 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2015 |
publisher | Dove Medical Press |
record_format | MEDLINE/PubMed |
spelling | pubmed-46395162015-11-24 How do patients with a Turkish background evaluate their medical care in Germany? An observational study in primary care Goetz, Katja Bungartz, Jessica Szecsenyi, Joachim Steinhaeuser, Jost Patient Prefer Adherence Original Research BACKGROUND: Patients’ evaluation of medical care is an essential dimension of quality of care and an important aspect of the feedback cycle for health care providers. The aim of this study was to document how patients with a Turkish background evaluate primary care in Germany and determine which aspects of care are associated with language abilities. METHODS: The study was based on an observational design. Patients with a Turkish background from German primary care practices completed the EUROPEP (European Project on Patient Evaluation of General Practice Care) questionnaire consisting of 23 items. Seventeen primary care practices were involved with either German (n=8) or Turkish (n=9) general practitioners (GPs). RESULTS: A convenience sample of 472 patients with a Turkish background from 17 practices participated in the study (response rate 39.9%). Practices with a German GP had a lower response rate (19.6%) than those with a Turkish GP (57.5%). Items evaluated the highest were “keeping data confidential” (73.4%) and “quick services for urgent health problems” (69.9%). Subgroup analysis showed lower evaluation scores from patients with good or excellent German language abilities. Patients who consulted a Turkish GP had higher evaluation scores. CONCLUSION: The evaluation from patients with a Turkish background living in Germany with either Turkish or German GPs showed lower scores than patients in other studies in Europe using EUROPEP. However, our results had higher evaluation scores than those of Turkish patients evaluating GPs in Turkey. Therefore, different explanation models for these findings should be explored in future studies. Dove Medical Press 2015-11-03 /pmc/articles/PMC4639516/ /pubmed/26604710 http://dx.doi.org/10.2147/PPA.S92485 Text en © 2015 Goetz et al. This work is published by Dove Medical Press Limited, and licensed under Creative Commons Attribution – Non Commercial (unported, v3.0) License The full terms of the License are available at http://creativecommons.org/licenses/by-nc/3.0/. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed. |
spellingShingle | Original Research Goetz, Katja Bungartz, Jessica Szecsenyi, Joachim Steinhaeuser, Jost How do patients with a Turkish background evaluate their medical care in Germany? An observational study in primary care |
title | How do patients with a Turkish background evaluate their medical care in Germany? An observational study in primary care |
title_full | How do patients with a Turkish background evaluate their medical care in Germany? An observational study in primary care |
title_fullStr | How do patients with a Turkish background evaluate their medical care in Germany? An observational study in primary care |
title_full_unstemmed | How do patients with a Turkish background evaluate their medical care in Germany? An observational study in primary care |
title_short | How do patients with a Turkish background evaluate their medical care in Germany? An observational study in primary care |
title_sort | how do patients with a turkish background evaluate their medical care in germany? an observational study in primary care |
topic | Original Research |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4639516/ https://www.ncbi.nlm.nih.gov/pubmed/26604710 http://dx.doi.org/10.2147/PPA.S92485 |
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