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Telephone consultations in primary care, how to improve their safety, effectiveness and quality
Consultations on telephone are ever increasing especially in primary healthcare. Currently the estimated total number consultations in England rose from 224.5 million to 243.1 million in 1995/1996 to 303.9 million to 313.6 million in 2008/2009, out of which 3% of consultations in 1995/1996 were tele...
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Formato: | Online Artículo Texto |
Lenguaje: | English |
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British Publishing Group
2013
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Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4652702/ https://www.ncbi.nlm.nih.gov/pubmed/26734172 http://dx.doi.org/10.1136/bmjquality.u202013.w1227 |
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author | Khan, Muhammad Naseer Babar |
author_facet | Khan, Muhammad Naseer Babar |
author_sort | Khan, Muhammad Naseer Babar |
collection | PubMed |
description | Consultations on telephone are ever increasing especially in primary healthcare. Currently the estimated total number consultations in England rose from 224.5 million to 243.1 million in 1995/1996 to 303.9 million to 313.6 million in 2008/2009, out of which 3% of consultations in 1995/1996 were telephone consultations which increased to 12% in 2008/2009. Literature search was done on published articles on tele-healthcare which resulted in devising a telephone consultation model. An audit was carried out in urban Cambridge family practice over the period of one year after implementing this telephone consultation model. Following proposed consultation model by healthcare staff, it has improved patient satisfaction survey from 75% to 94%, face to face consultation rate was reduced by 1.6%, home visits were reduced by 2.9% however the direct economic saving could not be determined. Further research is required to assess the detailed economic analysis of using effective telephone consultation in healthcare. The data shown in this article is related to primary care in the UK, but its concept can be replicated by any country in Europe or rest of the world providing primary healthcare to public. |
format | Online Article Text |
id | pubmed-4652702 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2013 |
publisher | British Publishing Group |
record_format | MEDLINE/PubMed |
spelling | pubmed-46527022016-01-05 Telephone consultations in primary care, how to improve their safety, effectiveness and quality Khan, Muhammad Naseer Babar BMJ Qual Improv Rep BMJ Quality Improvement Programme Consultations on telephone are ever increasing especially in primary healthcare. Currently the estimated total number consultations in England rose from 224.5 million to 243.1 million in 1995/1996 to 303.9 million to 313.6 million in 2008/2009, out of which 3% of consultations in 1995/1996 were telephone consultations which increased to 12% in 2008/2009. Literature search was done on published articles on tele-healthcare which resulted in devising a telephone consultation model. An audit was carried out in urban Cambridge family practice over the period of one year after implementing this telephone consultation model. Following proposed consultation model by healthcare staff, it has improved patient satisfaction survey from 75% to 94%, face to face consultation rate was reduced by 1.6%, home visits were reduced by 2.9% however the direct economic saving could not be determined. Further research is required to assess the detailed economic analysis of using effective telephone consultation in healthcare. The data shown in this article is related to primary care in the UK, but its concept can be replicated by any country in Europe or rest of the world providing primary healthcare to public. British Publishing Group 2013-10-01 /pmc/articles/PMC4652702/ /pubmed/26734172 http://dx.doi.org/10.1136/bmjquality.u202013.w1227 Text en © 2013, Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions. This is an open-access article distributed under the terms of the Creative Commons Attribution Non-commercial License, which permits use, distribution, and reproduction in any medium, provided the original work is properly cited, the use is non commercial and is otherwise in compliance with the license. See: http://creativecommons.org/licenses/by-nc/2.0/ http://creativecommons.org/licenses/by-nc/2.0/legalcode |
spellingShingle | BMJ Quality Improvement Programme Khan, Muhammad Naseer Babar Telephone consultations in primary care, how to improve their safety, effectiveness and quality |
title | Telephone consultations in primary care, how to improve their safety, effectiveness and quality |
title_full | Telephone consultations in primary care, how to improve their safety, effectiveness and quality |
title_fullStr | Telephone consultations in primary care, how to improve their safety, effectiveness and quality |
title_full_unstemmed | Telephone consultations in primary care, how to improve their safety, effectiveness and quality |
title_short | Telephone consultations in primary care, how to improve their safety, effectiveness and quality |
title_sort | telephone consultations in primary care, how to improve their safety, effectiveness and quality |
topic | BMJ Quality Improvement Programme |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4652702/ https://www.ncbi.nlm.nih.gov/pubmed/26734172 http://dx.doi.org/10.1136/bmjquality.u202013.w1227 |
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