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The impact of a patient education bundle on neurosurgery patient satisfaction
BACKGROUND: As reimbursements and hospital/physician performance become ever more reliant on Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) and other quality metrics, physicians are increasingly incentivized to improve patient satisfaction. METHODS: A faculty and resident...
Autores principales: | , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Medknow Publications & Media Pvt Ltd
2015
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4653328/ https://www.ncbi.nlm.nih.gov/pubmed/26664909 http://dx.doi.org/10.4103/2152-7806.169538 |
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author | Kliot, Tamara Zygourakis, Corinna C. Imershein, Sarah Lau, Catherine Kliot, Michel |
author_facet | Kliot, Tamara Zygourakis, Corinna C. Imershein, Sarah Lau, Catherine Kliot, Michel |
author_sort | Kliot, Tamara |
collection | PubMed |
description | BACKGROUND: As reimbursements and hospital/physician performance become ever more reliant on Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) and other quality metrics, physicians are increasingly incentivized to improve patient satisfaction. METHODS: A faculty and resident team at the University of California, San Francisco (UCSF) Department of Neurological Surgery developed and implemented a Patient Education Bundle. This consisted of two parts: The first was preoperative expectation letters (designed to inform patients of what to expect before, during, and after their hospitalization for a neurosurgical procedure); the second was a trifold brochure with names, photographs, and specialty/training information about the attending surgeons, resident physicians, and nurse practitioners on the neurosurgical service. We assessed patient satisfaction, as measured by HCAHPS scores and a brief survey tailored to our specific intervention, both before and after our Patient Education Bundle intervention. RESULTS: Prior to our intervention, 74.6% of patients responded that the MD always explained information in a way that was easy to understand. After our intervention, 78.7% of patients responded that the MD always explained information in a way that was easy to understand. “Neurosurgery Patient Satisfaction survey” results showed that 83% remembered receiving the preoperative letter; of those received the letter, 93% found the letter helpful; and 100% thought that the letter should be continued. CONCLUSION: Although effects were modest, we believe that patient education strategies, as modeled in our bundle, can improve patients’ hospital experiences and have a positive impact on physician performance scores and hospital ratings. |
format | Online Article Text |
id | pubmed-4653328 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2015 |
publisher | Medknow Publications & Media Pvt Ltd |
record_format | MEDLINE/PubMed |
spelling | pubmed-46533282015-12-09 The impact of a patient education bundle on neurosurgery patient satisfaction Kliot, Tamara Zygourakis, Corinna C. Imershein, Sarah Lau, Catherine Kliot, Michel Surg Neurol Int Surgical Neurology International: Neurosurgical Developments on the Horizon BACKGROUND: As reimbursements and hospital/physician performance become ever more reliant on Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) and other quality metrics, physicians are increasingly incentivized to improve patient satisfaction. METHODS: A faculty and resident team at the University of California, San Francisco (UCSF) Department of Neurological Surgery developed and implemented a Patient Education Bundle. This consisted of two parts: The first was preoperative expectation letters (designed to inform patients of what to expect before, during, and after their hospitalization for a neurosurgical procedure); the second was a trifold brochure with names, photographs, and specialty/training information about the attending surgeons, resident physicians, and nurse practitioners on the neurosurgical service. We assessed patient satisfaction, as measured by HCAHPS scores and a brief survey tailored to our specific intervention, both before and after our Patient Education Bundle intervention. RESULTS: Prior to our intervention, 74.6% of patients responded that the MD always explained information in a way that was easy to understand. After our intervention, 78.7% of patients responded that the MD always explained information in a way that was easy to understand. “Neurosurgery Patient Satisfaction survey” results showed that 83% remembered receiving the preoperative letter; of those received the letter, 93% found the letter helpful; and 100% thought that the letter should be continued. CONCLUSION: Although effects were modest, we believe that patient education strategies, as modeled in our bundle, can improve patients’ hospital experiences and have a positive impact on physician performance scores and hospital ratings. Medknow Publications & Media Pvt Ltd 2015-11-16 /pmc/articles/PMC4653328/ /pubmed/26664909 http://dx.doi.org/10.4103/2152-7806.169538 Text en Copyright: © 2015 Kliot T. http://creativecommons.org/licenses/by-nc-sa/3.0 This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. |
spellingShingle | Surgical Neurology International: Neurosurgical Developments on the Horizon Kliot, Tamara Zygourakis, Corinna C. Imershein, Sarah Lau, Catherine Kliot, Michel The impact of a patient education bundle on neurosurgery patient satisfaction |
title | The impact of a patient education bundle on neurosurgery patient satisfaction |
title_full | The impact of a patient education bundle on neurosurgery patient satisfaction |
title_fullStr | The impact of a patient education bundle on neurosurgery patient satisfaction |
title_full_unstemmed | The impact of a patient education bundle on neurosurgery patient satisfaction |
title_short | The impact of a patient education bundle on neurosurgery patient satisfaction |
title_sort | impact of a patient education bundle on neurosurgery patient satisfaction |
topic | Surgical Neurology International: Neurosurgical Developments on the Horizon |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4653328/ https://www.ncbi.nlm.nih.gov/pubmed/26664909 http://dx.doi.org/10.4103/2152-7806.169538 |
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