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The impact of a patient education bundle on neurosurgery patient satisfaction

BACKGROUND: As reimbursements and hospital/physician performance become ever more reliant on Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) and other quality metrics, physicians are increasingly incentivized to improve patient satisfaction. METHODS: A faculty and resident...

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Autores principales: Kliot, Tamara, Zygourakis, Corinna C., Imershein, Sarah, Lau, Catherine, Kliot, Michel
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Medknow Publications & Media Pvt Ltd 2015
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4653328/
https://www.ncbi.nlm.nih.gov/pubmed/26664909
http://dx.doi.org/10.4103/2152-7806.169538
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author Kliot, Tamara
Zygourakis, Corinna C.
Imershein, Sarah
Lau, Catherine
Kliot, Michel
author_facet Kliot, Tamara
Zygourakis, Corinna C.
Imershein, Sarah
Lau, Catherine
Kliot, Michel
author_sort Kliot, Tamara
collection PubMed
description BACKGROUND: As reimbursements and hospital/physician performance become ever more reliant on Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) and other quality metrics, physicians are increasingly incentivized to improve patient satisfaction. METHODS: A faculty and resident team at the University of California, San Francisco (UCSF) Department of Neurological Surgery developed and implemented a Patient Education Bundle. This consisted of two parts: The first was preoperative expectation letters (designed to inform patients of what to expect before, during, and after their hospitalization for a neurosurgical procedure); the second was a trifold brochure with names, photographs, and specialty/training information about the attending surgeons, resident physicians, and nurse practitioners on the neurosurgical service. We assessed patient satisfaction, as measured by HCAHPS scores and a brief survey tailored to our specific intervention, both before and after our Patient Education Bundle intervention. RESULTS: Prior to our intervention, 74.6% of patients responded that the MD always explained information in a way that was easy to understand. After our intervention, 78.7% of patients responded that the MD always explained information in a way that was easy to understand. “Neurosurgery Patient Satisfaction survey” results showed that 83% remembered receiving the preoperative letter; of those received the letter, 93% found the letter helpful; and 100% thought that the letter should be continued. CONCLUSION: Although effects were modest, we believe that patient education strategies, as modeled in our bundle, can improve patients’ hospital experiences and have a positive impact on physician performance scores and hospital ratings.
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spelling pubmed-46533282015-12-09 The impact of a patient education bundle on neurosurgery patient satisfaction Kliot, Tamara Zygourakis, Corinna C. Imershein, Sarah Lau, Catherine Kliot, Michel Surg Neurol Int Surgical Neurology International: Neurosurgical Developments on the Horizon BACKGROUND: As reimbursements and hospital/physician performance become ever more reliant on Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) and other quality metrics, physicians are increasingly incentivized to improve patient satisfaction. METHODS: A faculty and resident team at the University of California, San Francisco (UCSF) Department of Neurological Surgery developed and implemented a Patient Education Bundle. This consisted of two parts: The first was preoperative expectation letters (designed to inform patients of what to expect before, during, and after their hospitalization for a neurosurgical procedure); the second was a trifold brochure with names, photographs, and specialty/training information about the attending surgeons, resident physicians, and nurse practitioners on the neurosurgical service. We assessed patient satisfaction, as measured by HCAHPS scores and a brief survey tailored to our specific intervention, both before and after our Patient Education Bundle intervention. RESULTS: Prior to our intervention, 74.6% of patients responded that the MD always explained information in a way that was easy to understand. After our intervention, 78.7% of patients responded that the MD always explained information in a way that was easy to understand. “Neurosurgery Patient Satisfaction survey” results showed that 83% remembered receiving the preoperative letter; of those received the letter, 93% found the letter helpful; and 100% thought that the letter should be continued. CONCLUSION: Although effects were modest, we believe that patient education strategies, as modeled in our bundle, can improve patients’ hospital experiences and have a positive impact on physician performance scores and hospital ratings. Medknow Publications & Media Pvt Ltd 2015-11-16 /pmc/articles/PMC4653328/ /pubmed/26664909 http://dx.doi.org/10.4103/2152-7806.169538 Text en Copyright: © 2015 Kliot T. http://creativecommons.org/licenses/by-nc-sa/3.0 This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
spellingShingle Surgical Neurology International: Neurosurgical Developments on the Horizon
Kliot, Tamara
Zygourakis, Corinna C.
Imershein, Sarah
Lau, Catherine
Kliot, Michel
The impact of a patient education bundle on neurosurgery patient satisfaction
title The impact of a patient education bundle on neurosurgery patient satisfaction
title_full The impact of a patient education bundle on neurosurgery patient satisfaction
title_fullStr The impact of a patient education bundle on neurosurgery patient satisfaction
title_full_unstemmed The impact of a patient education bundle on neurosurgery patient satisfaction
title_short The impact of a patient education bundle on neurosurgery patient satisfaction
title_sort impact of a patient education bundle on neurosurgery patient satisfaction
topic Surgical Neurology International: Neurosurgical Developments on the Horizon
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4653328/
https://www.ncbi.nlm.nih.gov/pubmed/26664909
http://dx.doi.org/10.4103/2152-7806.169538
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