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Improving handovers across a North London Mental Health Trust

The GMC Survey June 2011 highlighted that trainees in Barnet, Enfield and Haringey Mental Health Trust (BEH-MHT) were dissatisfied with the Trust's handover process. At this time there were no Trust guidelines on handovers. A quality improvement project was developed to create a consistent out...

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Detalles Bibliográficos
Autores principales: Perry, Jennifer, Manghnani, Reena, Sommerlad, Andrew, Ikkos, George
Formato: Online Artículo Texto
Lenguaje:English
Publicado: British Publishing Group 2013
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4663842/
https://www.ncbi.nlm.nih.gov/pubmed/26732241
http://dx.doi.org/10.1136/bmjquality.u707.w551
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author Perry, Jennifer
Manghnani, Reena
Sommerlad, Andrew
Ikkos, George
author_facet Perry, Jennifer
Manghnani, Reena
Sommerlad, Andrew
Ikkos, George
author_sort Perry, Jennifer
collection PubMed
description The GMC Survey June 2011 highlighted that trainees in Barnet, Enfield and Haringey Mental Health Trust (BEH-MHT) were dissatisfied with the Trust's handover process. At this time there were no Trust guidelines on handovers. A quality improvement project was developed to create a consistent out of hours handover process and to improve staff satisfaction thereafter. Handover guidelines were implemented throughout the Trust on 1/2/12. An audit was carried out to measure staff compliance with handovers. A questionnaire was sent out to staff before and after implementation of the guidelines to assess satisfaction with handovers. The audit results highlighted that handovers occurred relatively consistently across the Trust following implementation of the guidelines. The questionnaire results showed an improvement in staff satisfaction with the handover process. The clinical implication of this project is an improved process of out of hours handover across BEH-MHT.
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spelling pubmed-46638422016-01-05 Improving handovers across a North London Mental Health Trust Perry, Jennifer Manghnani, Reena Sommerlad, Andrew Ikkos, George BMJ Qual Improv Rep BMJ Quality Improvement Programme The GMC Survey June 2011 highlighted that trainees in Barnet, Enfield and Haringey Mental Health Trust (BEH-MHT) were dissatisfied with the Trust's handover process. At this time there were no Trust guidelines on handovers. A quality improvement project was developed to create a consistent out of hours handover process and to improve staff satisfaction thereafter. Handover guidelines were implemented throughout the Trust on 1/2/12. An audit was carried out to measure staff compliance with handovers. A questionnaire was sent out to staff before and after implementation of the guidelines to assess satisfaction with handovers. The audit results highlighted that handovers occurred relatively consistently across the Trust following implementation of the guidelines. The questionnaire results showed an improvement in staff satisfaction with the handover process. The clinical implication of this project is an improved process of out of hours handover across BEH-MHT. British Publishing Group 2013-10-25 /pmc/articles/PMC4663842/ /pubmed/26732241 http://dx.doi.org/10.1136/bmjquality.u707.w551 Text en © 2013, Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://group.bmj.com/group/rights-licensing/permissions. This is an open-access article distributed under the terms of the Creative Commons Attribution Non-commercial License, which permits use, distribution, and reproduction in any medium, provided the original work is properly cited, the use is non commercial and is otherwise in compliance with the license. See: http://creativecommons.org/licenses/by-nc/2.0/ http://creativecommons.org/licenses/by-nc/2.0/legalcode
spellingShingle BMJ Quality Improvement Programme
Perry, Jennifer
Manghnani, Reena
Sommerlad, Andrew
Ikkos, George
Improving handovers across a North London Mental Health Trust
title Improving handovers across a North London Mental Health Trust
title_full Improving handovers across a North London Mental Health Trust
title_fullStr Improving handovers across a North London Mental Health Trust
title_full_unstemmed Improving handovers across a North London Mental Health Trust
title_short Improving handovers across a North London Mental Health Trust
title_sort improving handovers across a north london mental health trust
topic BMJ Quality Improvement Programme
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4663842/
https://www.ncbi.nlm.nih.gov/pubmed/26732241
http://dx.doi.org/10.1136/bmjquality.u707.w551
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