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Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team
The objective of this qualitative study was to compare veterinarians’ and Registered Veterinary Technicians’ (RVT’s) perceptions of the veterinary healthcare team with respect to the impact of toxic attitudes and a toxic environment. Focus group interviews using a semi-structured interview guide and...
Autores principales: | , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Frontiers Media S.A.
2015
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4688347/ https://www.ncbi.nlm.nih.gov/pubmed/26779492 http://dx.doi.org/10.3389/fvets.2015.00078 |
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author | Moore, Irene C. Coe, Jason B. Adams, Cindy L. Conlon, Peter D. Sargeant, Jan M. |
author_facet | Moore, Irene C. Coe, Jason B. Adams, Cindy L. Conlon, Peter D. Sargeant, Jan M. |
author_sort | Moore, Irene C. |
collection | PubMed |
description | The objective of this qualitative study was to compare veterinarians’ and Registered Veterinary Technicians’ (RVT’s) perceptions of the veterinary healthcare team with respect to the impact of toxic attitudes and a toxic environment. Focus group interviews using a semi-structured interview guide and follow up probes were held with four veterinarian groups (23 companion animal veterinarians) and four Registered Veterinary Technician groups (26 RVTs). Thematic analysis of the discussions indicated both veterinarian and RVT participants felt team members with manifestations of toxic attitudes negatively impacted veterinary team function. These manifestations included people being disrespectful, being resistant to change, always wanting to be the “go to person,” avoiding conflict, and lacking motivation. When conflict was ignored, or when people with toxic attitudes were not addressed, a toxic environment often resulted. A toxic environment sometimes manifested when “broken communication and tension between staff members” occurred as a result of employees lacking confidence, skills, or knowledge not being managed properly. It also occurred when employees did not feel appreciated, when there was difficulty coping with turnover, and when there were conflicting demands. The presence of people manifesting a toxic attitude was a source of frustration for both veterinarian and RVT participants. Prompt and consistent attention to negative behaviors is recommended to reduce the development of a toxic environment. |
format | Online Article Text |
id | pubmed-4688347 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2015 |
publisher | Frontiers Media S.A. |
record_format | MEDLINE/PubMed |
spelling | pubmed-46883472016-01-15 Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team Moore, Irene C. Coe, Jason B. Adams, Cindy L. Conlon, Peter D. Sargeant, Jan M. Front Vet Sci Veterinary Science The objective of this qualitative study was to compare veterinarians’ and Registered Veterinary Technicians’ (RVT’s) perceptions of the veterinary healthcare team with respect to the impact of toxic attitudes and a toxic environment. Focus group interviews using a semi-structured interview guide and follow up probes were held with four veterinarian groups (23 companion animal veterinarians) and four Registered Veterinary Technician groups (26 RVTs). Thematic analysis of the discussions indicated both veterinarian and RVT participants felt team members with manifestations of toxic attitudes negatively impacted veterinary team function. These manifestations included people being disrespectful, being resistant to change, always wanting to be the “go to person,” avoiding conflict, and lacking motivation. When conflict was ignored, or when people with toxic attitudes were not addressed, a toxic environment often resulted. A toxic environment sometimes manifested when “broken communication and tension between staff members” occurred as a result of employees lacking confidence, skills, or knowledge not being managed properly. It also occurred when employees did not feel appreciated, when there was difficulty coping with turnover, and when there were conflicting demands. The presence of people manifesting a toxic attitude was a source of frustration for both veterinarian and RVT participants. Prompt and consistent attention to negative behaviors is recommended to reduce the development of a toxic environment. Frontiers Media S.A. 2015-12-23 /pmc/articles/PMC4688347/ /pubmed/26779492 http://dx.doi.org/10.3389/fvets.2015.00078 Text en Copyright © 2015 Moore, Coe, Adams, Conlon and Sargeant. http://creativecommons.org/licenses/by/4.0/ This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms. |
spellingShingle | Veterinary Science Moore, Irene C. Coe, Jason B. Adams, Cindy L. Conlon, Peter D. Sargeant, Jan M. Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team |
title | Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team |
title_full | Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team |
title_fullStr | Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team |
title_full_unstemmed | Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team |
title_short | Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team |
title_sort | exploring the impact of toxic attitudes and a toxic environment on the veterinary healthcare team |
topic | Veterinary Science |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4688347/ https://www.ncbi.nlm.nih.gov/pubmed/26779492 http://dx.doi.org/10.3389/fvets.2015.00078 |
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