Using Creative Problem Solving (TRIZ) in Improving the Quality of Hospital Services

TRIZ is an initiative and SERVQUAL is a structured methodology for quality improvement. Using these tools, inventive problem solving can be applied for quality improvement, and the highest quality can be reached using creative quality improvement methodology. The present study seeks to determine the...

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Detalles Bibliográficos
Autores principales: LariSemnani, Behrouz, Far, Rafat Mohebbi, Shalipoor, Elham, Mohseni, Mohammad
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Canadian Center of Science and Education 2015
Materias:
Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4796413/
https://www.ncbi.nlm.nih.gov/pubmed/25560360
http://dx.doi.org/10.5539/gjhs.v7n1p88

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4796413/
https://www.ncbi.nlm.nih.gov/pubmed/25560360
http://dx.doi.org/10.5539/gjhs.v7n1p88

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