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Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China

OBJECTIVE: The aim of this study was to observe the current status of inpatient satisfaction and analyze the possible factors influencing patient satisfaction during hospitalization. METHODS: A cross-sectional investigation was conducted to obtain basic information about inpatient satisfaction, and...

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Autores principales: Chen, Haiping, Li, Meina, Wang, Jingrui, Xue, Chen, Ding, Tao, Nong, Xin, Liu, Yuan, Zhang, Lulu
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove Medical Press 2016
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4831604/
https://www.ncbi.nlm.nih.gov/pubmed/27110101
http://dx.doi.org/10.2147/PPA.S98095
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author Chen, Haiping
Li, Meina
Wang, Jingrui
Xue, Chen
Ding, Tao
Nong, Xin
Liu, Yuan
Zhang, Lulu
author_facet Chen, Haiping
Li, Meina
Wang, Jingrui
Xue, Chen
Ding, Tao
Nong, Xin
Liu, Yuan
Zhang, Lulu
author_sort Chen, Haiping
collection PubMed
description OBJECTIVE: The aim of this study was to observe the current status of inpatient satisfaction and analyze the possible factors influencing patient satisfaction during hospitalization. METHODS: A cross-sectional investigation was conducted to obtain basic information about inpatient satisfaction, and statistical methods were used to describe and analyze the data. A total of 878 questionnaires were included in this study. A 5-point Likert scale rating was employed to assess items related to hospitalization care. Nonparametric tests and ordinal logistic analysis were used to explore the relationship between predictors and the patients’ overall satisfaction. RESULTS: Among the respondents, 89.75% were satisfied overall with the service they received during hospitalization, while 0.57% reported dissatisfaction. Inpatient demographic characteristics such as sex of the patients, occupation, age, and residence had significant associations with satisfaction, while monthly income and marital status did not. Additionally, the statistical outcome indicated that doctors’ and nurses’ service attitudes, and expenditure and environment were found to have an impact on the inpatient satisfaction ratings, with odds ratio of 2.43, 3.19, and 2.72, respectively. CONCLUSION: This study emphasizes the influence of sex of the patients, the service attitudes of the doctors and nurses, and expenditure and environment on inpatient satisfaction. An increase in satisfaction ratings concerning the areas of doctors’ and nurses’ service attitudes, and expenditure and environment can improve the overall satisfaction levels. Responsible health management departments should pay attention to patient satisfaction and improve the quality of relevant health services, thus ultimately enhancing inpatients’ hospitalization experiences.
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spelling pubmed-48316042016-04-22 Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China Chen, Haiping Li, Meina Wang, Jingrui Xue, Chen Ding, Tao Nong, Xin Liu, Yuan Zhang, Lulu Patient Prefer Adherence Original Research OBJECTIVE: The aim of this study was to observe the current status of inpatient satisfaction and analyze the possible factors influencing patient satisfaction during hospitalization. METHODS: A cross-sectional investigation was conducted to obtain basic information about inpatient satisfaction, and statistical methods were used to describe and analyze the data. A total of 878 questionnaires were included in this study. A 5-point Likert scale rating was employed to assess items related to hospitalization care. Nonparametric tests and ordinal logistic analysis were used to explore the relationship between predictors and the patients’ overall satisfaction. RESULTS: Among the respondents, 89.75% were satisfied overall with the service they received during hospitalization, while 0.57% reported dissatisfaction. Inpatient demographic characteristics such as sex of the patients, occupation, age, and residence had significant associations with satisfaction, while monthly income and marital status did not. Additionally, the statistical outcome indicated that doctors’ and nurses’ service attitudes, and expenditure and environment were found to have an impact on the inpatient satisfaction ratings, with odds ratio of 2.43, 3.19, and 2.72, respectively. CONCLUSION: This study emphasizes the influence of sex of the patients, the service attitudes of the doctors and nurses, and expenditure and environment on inpatient satisfaction. An increase in satisfaction ratings concerning the areas of doctors’ and nurses’ service attitudes, and expenditure and environment can improve the overall satisfaction levels. Responsible health management departments should pay attention to patient satisfaction and improve the quality of relevant health services, thus ultimately enhancing inpatients’ hospitalization experiences. Dove Medical Press 2016-04-04 /pmc/articles/PMC4831604/ /pubmed/27110101 http://dx.doi.org/10.2147/PPA.S98095 Text en © 2016 Chen et al. This work is published and licensed by Dove Medical Press Limited The full terms of this license are available at https://www.dovepress.com/terms.php and incorporate the Creative Commons Attribution – Non Commercial (unported, v3.0) License (http://creativecommons.org/licenses/by-nc/3.0/). By accessing the work you hereby accept the Terms. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed.
spellingShingle Original Research
Chen, Haiping
Li, Meina
Wang, Jingrui
Xue, Chen
Ding, Tao
Nong, Xin
Liu, Yuan
Zhang, Lulu
Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China
title Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China
title_full Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China
title_fullStr Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China
title_full_unstemmed Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China
title_short Factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in Shanghai, People’s Republic of China
title_sort factors influencing inpatients’ satisfaction with hospitalization service in public hospitals in shanghai, people’s republic of china
topic Original Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4831604/
https://www.ncbi.nlm.nih.gov/pubmed/27110101
http://dx.doi.org/10.2147/PPA.S98095
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