Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards

This paper presents an empirical study based on a set of measures to evaluate the usability of mobile applications running on different mobile operating systems, including Android, iOS and Symbian. The aim is to evaluate empirically a framework that we have developed on the use of the Software Quali...

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Detalles Bibliográficos
Autores principales: Moumane, Karima, Idri, Ali, Abran, Alain
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer International Publishing 2016
Materias:
Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4851667/
https://www.ncbi.nlm.nih.gov/pubmed/27190747
http://dx.doi.org/10.1186/s40064-016-2171-z
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author Moumane, Karima
Idri, Ali
Abran, Alain
author_facet Moumane, Karima
Idri, Ali
Abran, Alain
author_sort Moumane, Karima
collection PubMed
description This paper presents an empirical study based on a set of measures to evaluate the usability of mobile applications running on different mobile operating systems, including Android, iOS and Symbian. The aim is to evaluate empirically a framework that we have developed on the use of the Software Quality Standard ISO 9126 in mobile environments, especially the usability characteristic. To do that, 32 users had participated in the experiment and we have used ISO 25062 and ISO 9241 standards for objective measures by working with two widely used mobile applications: Google Apps and Google Maps. The QUIS 7.0 questionnaire have been used to collect measures assessing the users’ level of satisfaction when using these two mobile applications. By analyzing the results we highlighted a set of mobile usability issues that are related to the hardware as well as to the software and that need to be taken into account by designers and developers in order to improve the usability of mobile applications.
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spelling pubmed-48516672016-05-17 Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards Moumane, Karima Idri, Ali Abran, Alain Springerplus Research This paper presents an empirical study based on a set of measures to evaluate the usability of mobile applications running on different mobile operating systems, including Android, iOS and Symbian. The aim is to evaluate empirically a framework that we have developed on the use of the Software Quality Standard ISO 9126 in mobile environments, especially the usability characteristic. To do that, 32 users had participated in the experiment and we have used ISO 25062 and ISO 9241 standards for objective measures by working with two widely used mobile applications: Google Apps and Google Maps. The QUIS 7.0 questionnaire have been used to collect measures assessing the users’ level of satisfaction when using these two mobile applications. By analyzing the results we highlighted a set of mobile usability issues that are related to the hardware as well as to the software and that need to be taken into account by designers and developers in order to improve the usability of mobile applications. Springer International Publishing 2016-04-29 /pmc/articles/PMC4851667/ /pubmed/27190747 http://dx.doi.org/10.1186/s40064-016-2171-z Text en © Moumane et al. 2016 Open AccessThis article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
spellingShingle Research
Moumane, Karima
Idri, Ali
Abran, Alain
Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards
title Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards
title_full Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards
title_fullStr Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards
title_full_unstemmed Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards
title_short Usability evaluation of mobile applications using ISO 9241 and ISO 25062 standards
title_sort usability evaluation of mobile applications using iso 9241 and iso 25062 standards
topic Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4851667/
https://www.ncbi.nlm.nih.gov/pubmed/27190747
http://dx.doi.org/10.1186/s40064-016-2171-z
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