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Creating the Exceptional Patient Experience in One Academic Health System
Whether patient satisfaction scores can act as a catalyst for improving health care is highly debated. Some argue that pursuing patient satisfaction is overemphasized and potentially at odds with providing good care because it leads providers to overtest and overtreat patients and to bend to unreaso...
Autores principales: | Lee, Vivian S., Miller, Thomas, Daniels, Chrissy, Paine, Marilynn, Gresh, Brian, Betz, A. Lorris |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Published for the Association of American Medical Colleges by Lippincott Williams & Wilkins
2016
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4885533/ https://www.ncbi.nlm.nih.gov/pubmed/26606723 http://dx.doi.org/10.1097/ACM.0000000000001007 |
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