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Applying revised gap analysis model in measuring hotel service quality
INTRODUCTION: With the number of tourists coming to Taiwan growing by 10–20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China....
| Autores principales: | , , , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Springer International Publishing
2016
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4963340/ https://www.ncbi.nlm.nih.gov/pubmed/27516929 http://dx.doi.org/10.1186/s40064-016-2823-z |