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Evaluation of health care service quality in Poland with the use of SERVQUAL method at the specialist ambulatory health care center

INTRODUCTION: Service quality and customer satisfaction are very important components of competitive advantage in the health care sector. The SERVQUAL method is widely used for assessing the quality expected by patients and the quality of actually provided services. OBJECTIVES: The main purpose of t...

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Detalles Bibliográficos
Autores principales:	Manulik, Stanisław, Rosińczuk, Joanna, Karniej, Piotr
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Dove Medical Press 2016
Materias:	Original Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4977087/ https://www.ncbi.nlm.nih.gov/pubmed/27536075 http://dx.doi.org/10.2147/PPA.S108252

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