Pilot study on identification of incidents in healthcare transitions and concordance between medical records and patient interview data

OBJECTIVE: To investigate whether transitional incidents can be identified from the medical records of the general practitioners and the hospital and to assess the concordance of transitional incidents between medical records and patient interviews. DESIGN: A pilot study. SETTING: The study was conducted in 2 regions in the Netherlands: a rural and an urban region. PARTICIPANTS: A purposeful sample of patients who experienced a transitional incident or are at high risk of experiencing transitional incidents. MAIN OUTCOME MEASURES: Transitional incidents were identified from both the interviews with patients and medical records and concordance was assessed. We also classified the transitional incidents according to type, severity, estimated cause and preventability. RESULTS: We identified 28 transitional incidents within 78 transitions of which 3 could not be found in the medical records and another 5 could have been missed without the patient as information source. To summarise, 8 (29%) incidents could have been missed using solely medical records, and 7 (25%) using the patients’ information exclusively. Concordance in transitional incidents between patient interviews and medical records was 64% (18/28). The majority of the transitional incidents were unsafe situations; however, 43% (12/28) of the incidents reached the patient and 18% (5/28) caused temporary patient harm. Over half of the incidents were potentially preventable. CONCLUSIONS: This pilot study suggests that the majority of transitional incidents can be identified from medical records of the general practitioner and hospital. With this information, we aim to develop a measurement tool for transitional incidents in the medical record of general practitioner and hospital.