How to change organisational culture: Action research in a South African public sector primary care facility

BACKGROUND: Organisational culture is a key factor in both patient and staff experience of the healthcare services. Patient satisfaction, staff engagement and performance are related to this experience. The department of health in the Western Cape espouses a values-based culture characterised by car...

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Detalles Bibliográficos
Autores principales: Mash, Robert, De Sa, Angela, Christodoulou, Maria
Formato: Online Artículo Texto
Lenguaje:English
Publicado: AOSIS 2016
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5016718/
https://www.ncbi.nlm.nih.gov/pubmed/27608671
http://dx.doi.org/10.4102/phcfm.v8i1.1184

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5016718/
https://www.ncbi.nlm.nih.gov/pubmed/27608671
http://dx.doi.org/10.4102/phcfm.v8i1.1184

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