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The patient perspective: arthritis care provided by Advanced Clinician Practitioner in Arthritis Care program-trained clinicians
OBJECTIVE: To assess patient satisfaction with the arthritis care services provided by graduates of the Advanced Clinician Practitioner in Arthritis Care (ACPAC) program. MATERIALS AND METHODS: This was a cross-sectional evaluation using a self-report questionnaire for data collection. Participants...
Autores principales: | , , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
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Dove Medical Press
2015
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5045125/ https://www.ncbi.nlm.nih.gov/pubmed/27790044 http://dx.doi.org/10.2147/OARRR.S85783 |
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author | Warmington, Kelly Kennedy, Carol A Lundon, Katie Soever, Leslie J Brooks, Sydney C Passalent, Laura A Shupak, Rachel Schneider, Rayfel |
author_facet | Warmington, Kelly Kennedy, Carol A Lundon, Katie Soever, Leslie J Brooks, Sydney C Passalent, Laura A Shupak, Rachel Schneider, Rayfel |
author_sort | Warmington, Kelly |
collection | PubMed |
description | OBJECTIVE: To assess patient satisfaction with the arthritis care services provided by graduates of the Advanced Clinician Practitioner in Arthritis Care (ACPAC) program. MATERIALS AND METHODS: This was a cross-sectional evaluation using a self-report questionnaire for data collection. Participants completed the Patient–Doctor Interaction Scale, modified to capture patient–practitioner interactions. Participants completed selected items from the Group Health Association of America’s Consumer Satisfaction Survey, and items capturing quality of care, appropriateness of wait times, and a comparison of extended-role practitioner (ERP) services with previously received arthritis care. RESULTS: A total of 325 patients seen by 27 ERPs from 15 institutions completed the questionnaire. Respondents were primarily adults (85%), female (72%), and living in urban areas (79%). The mean age of participants was 54 years (range 3–92 years), and 51% were not working. Patients with inflammatory (51%) and noninflammatory conditions (31%) were represented. Mean (standard deviation) Patient–Practitioner Interaction Scale subscale scores ranged from 4.50 (0.60) to 4.63 (0.48) (1 to 5 [greater satisfaction]). Overall satisfaction with the quality of care was high (4.39 [0.77]), as was satisfaction with wait times (referral to appointment, 4.27 [0.86]; in clinic, 4.24 [0.91]). Ninety-eight percent of respondents felt the arthritis care they received was comparable to or better than that previously received from other health care professionals. CONCLUSION: Patients were very satisfied with and amenable to arthritis care provided by graduates of the ACPAC program. Our findings provide early support for the deployment and integration of ACPAC ERPs into the Ontario health care system and should inform future evaluation at the patient level. |
format | Online Article Text |
id | pubmed-5045125 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2015 |
publisher | Dove Medical Press |
record_format | MEDLINE/PubMed |
spelling | pubmed-50451252016-10-27 The patient perspective: arthritis care provided by Advanced Clinician Practitioner in Arthritis Care program-trained clinicians Warmington, Kelly Kennedy, Carol A Lundon, Katie Soever, Leslie J Brooks, Sydney C Passalent, Laura A Shupak, Rachel Schneider, Rayfel Open Access Rheumatol Original Research OBJECTIVE: To assess patient satisfaction with the arthritis care services provided by graduates of the Advanced Clinician Practitioner in Arthritis Care (ACPAC) program. MATERIALS AND METHODS: This was a cross-sectional evaluation using a self-report questionnaire for data collection. Participants completed the Patient–Doctor Interaction Scale, modified to capture patient–practitioner interactions. Participants completed selected items from the Group Health Association of America’s Consumer Satisfaction Survey, and items capturing quality of care, appropriateness of wait times, and a comparison of extended-role practitioner (ERP) services with previously received arthritis care. RESULTS: A total of 325 patients seen by 27 ERPs from 15 institutions completed the questionnaire. Respondents were primarily adults (85%), female (72%), and living in urban areas (79%). The mean age of participants was 54 years (range 3–92 years), and 51% were not working. Patients with inflammatory (51%) and noninflammatory conditions (31%) were represented. Mean (standard deviation) Patient–Practitioner Interaction Scale subscale scores ranged from 4.50 (0.60) to 4.63 (0.48) (1 to 5 [greater satisfaction]). Overall satisfaction with the quality of care was high (4.39 [0.77]), as was satisfaction with wait times (referral to appointment, 4.27 [0.86]; in clinic, 4.24 [0.91]). Ninety-eight percent of respondents felt the arthritis care they received was comparable to or better than that previously received from other health care professionals. CONCLUSION: Patients were very satisfied with and amenable to arthritis care provided by graduates of the ACPAC program. Our findings provide early support for the deployment and integration of ACPAC ERPs into the Ontario health care system and should inform future evaluation at the patient level. Dove Medical Press 2015-08-19 /pmc/articles/PMC5045125/ /pubmed/27790044 http://dx.doi.org/10.2147/OARRR.S85783 Text en © 2015 Warmington et al. This work is published by Dove Medical Press Limited, and licensed under Creative Commons Attribution – Non Commercial (unported, v3.0) License The full terms of the License are available at http://creativecommons.org/licenses/by-nc/3.0/. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed. |
spellingShingle | Original Research Warmington, Kelly Kennedy, Carol A Lundon, Katie Soever, Leslie J Brooks, Sydney C Passalent, Laura A Shupak, Rachel Schneider, Rayfel The patient perspective: arthritis care provided by Advanced Clinician Practitioner in Arthritis Care program-trained clinicians |
title | The patient perspective: arthritis care provided by Advanced Clinician Practitioner in Arthritis Care program-trained clinicians |
title_full | The patient perspective: arthritis care provided by Advanced Clinician Practitioner in Arthritis Care program-trained clinicians |
title_fullStr | The patient perspective: arthritis care provided by Advanced Clinician Practitioner in Arthritis Care program-trained clinicians |
title_full_unstemmed | The patient perspective: arthritis care provided by Advanced Clinician Practitioner in Arthritis Care program-trained clinicians |
title_short | The patient perspective: arthritis care provided by Advanced Clinician Practitioner in Arthritis Care program-trained clinicians |
title_sort | patient perspective: arthritis care provided by advanced clinician practitioner in arthritis care program-trained clinicians |
topic | Original Research |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5045125/ https://www.ncbi.nlm.nih.gov/pubmed/27790044 http://dx.doi.org/10.2147/OARRR.S85783 |
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