An exploration of strategies used by older people to obtain information about health‐ and social care services in the community

PURPOSE: To explore the strategies used by older people living in Ireland to obtain information about community health and social services. METHODS: A qualitative exploratory design was used. Focus groups (n = 3) were conducted with community dwelling older people (n = 17). A series of vignettes were used to guide discussion regarding hypothetical situations that approximated real‐life scenarios for older people. Data were transcribed verbatim and analysed using content analysis. RESULTS: Obtaining information about community health and social services is an ongoing process that requires continuous commitment by older adults. Key strategies which emerged from the data included (i) taking a proactive stance towards accessing health information, (ii) making use of personal networks in your community and (iii) developing ‘insider’ knowledge. CONCLUSION: Older people in this study had a proactive approach to obtaining health information and identified the importance of taking responsibility for managing their own needs. Despite this, obtaining basic information about community health and social services was a challenging and time‐consuming process. Future research should focus on developing health literacy interventions that build upon and expand the strategies currently used by older people.