Changes to physician processing times in response to clinic congestion and patient punctuality: a retrospective study

OBJECTIVES: We examine interactions among 3 factors that affect patient waits and use of overtime in outpatient clinics: clinic congestion, patient punctuality and physician processing rates. We hypothesise that the first 2 factors affect physician processing rates, and this adaptive physician behav...

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Detalles Bibliográficos
Autores principales: Chambers, Chester G, Dada, Maqbool, Elnahal, Shereef, Terezakis, Stephanie, DeWeese, Theodore, Herman, Joseph, Williams, Kayode A
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2016
Materias:
Health Services Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5073540/
https://www.ncbi.nlm.nih.gov/pubmed/27797995
http://dx.doi.org/10.1136/bmjopen-2016-011730

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