Cargando…
Forgiveness from Emotion Fit: Emotional Frame, Consumer Emotion, and Feeling-Right in Consumer Decision to Forgive
Three studies examine an emotion fit effect in the crisis communication, namely, the interaction between emotional frames of guilt and shame and consumer emotions of anger and fear on consumer forgiveness. Guilt-framing communication results in higher forgiveness than shame-framing for angry consume...
Autores principales: | Ran, Yaxuan, Wei, Haiying, Li, Qing |
---|---|
Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Frontiers Media S.A.
2016
|
Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5109223/ https://www.ncbi.nlm.nih.gov/pubmed/27895612 http://dx.doi.org/10.3389/fpsyg.2016.01775 |
Ejemplares similares
-
The Influence of Decisional and Emotional Forgiveness on Attributions
por: Lichtenfeld, Stephanie, et al.
Publicado: (2019) -
Forgive and Forget: Differences between Decisional and Emotional Forgiveness
por: Lichtenfeld, Stephanie, et al.
Publicado: (2015) -
The Children's Forgiveness Card Set: Development of a Brief Pictorial Card-Sorting Measure of Children's Emotional Forgiveness
por: Kemp, Emma, et al.
Publicado: (2021) -
Fit to Forgive: Effect of Mode of Exercise on Capacity to Override Grudges and Forgiveness
por: Struthers, C. Ward, et al.
Publicado: (2017) -
Compassionate reappraisal and rumination impact forgiveness, emotion, sleep, and prosocial accountability
por: Witvliet, Charlotte V. O., et al.
Publicado: (2022)