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The Perception of Physician Empathy by Patients with Inflammatory Bowel Disease
BACKGROUND AND AIMS: This study focused on the difference between perceived and desired physician empathy (pPE and dPE) in the eye of patients with inflammatory bowel disease (IBD). It was investigated if a discrepancy (ΔPE) correlates with trust and satisfaction of patients. At the same time the ai...
Autores principales: | , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Public Library of Science
2016
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5119824/ https://www.ncbi.nlm.nih.gov/pubmed/27875561 http://dx.doi.org/10.1371/journal.pone.0167113 |
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author | Chiapponi, Costanza Witt, Maxie Dlugosch, Gabriele E. Gülberg, Veit Siebeck, Matthias |
author_facet | Chiapponi, Costanza Witt, Maxie Dlugosch, Gabriele E. Gülberg, Veit Siebeck, Matthias |
author_sort | Chiapponi, Costanza |
collection | PubMed |
description | BACKGROUND AND AIMS: This study focused on the difference between perceived and desired physician empathy (pPE and dPE) in the eye of patients with inflammatory bowel disease (IBD). It was investigated if a discrepancy (ΔPE) correlates with trust and satisfaction of patients. At the same time the aim was to gain detailed information about the subjective burden of disease and the resources of IBD patients, in order to better understand them. METHODS: A modified version of the German Version of the Consultation and Relational Empathy (CARE) measure was completed as a paper-and-pencil questionnaire by IBD patients attending our facility (n = 32) and as an online survey by IBD patients at other locations throughout Germany (n = 89). Patients were in average 36.3±12 years old. RESULTS: The mean (SD) rating of pPE was 3.93 (0.96) on a scale of 1 to 5 (“poor” to “excellent”); however, the mean (SD) dPE was 4.38 (0.48) on the same scale. ΔPE correlated with perceived empathy and with patients’ satisfaction with treatment and trust in their health care providers. Patients reported quite a high subjective burden (mean [SD]: 2.93 [.63]) and named family, friends, and support groups as resources. CONCLUSIONS: Rather than assessing patient satisfaction with treatment and trust in their physician only with perceived PE, we suggest ΔPE as a useful additional parameter. |
format | Online Article Text |
id | pubmed-5119824 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2016 |
publisher | Public Library of Science |
record_format | MEDLINE/PubMed |
spelling | pubmed-51198242016-12-15 The Perception of Physician Empathy by Patients with Inflammatory Bowel Disease Chiapponi, Costanza Witt, Maxie Dlugosch, Gabriele E. Gülberg, Veit Siebeck, Matthias PLoS One Research Article BACKGROUND AND AIMS: This study focused on the difference between perceived and desired physician empathy (pPE and dPE) in the eye of patients with inflammatory bowel disease (IBD). It was investigated if a discrepancy (ΔPE) correlates with trust and satisfaction of patients. At the same time the aim was to gain detailed information about the subjective burden of disease and the resources of IBD patients, in order to better understand them. METHODS: A modified version of the German Version of the Consultation and Relational Empathy (CARE) measure was completed as a paper-and-pencil questionnaire by IBD patients attending our facility (n = 32) and as an online survey by IBD patients at other locations throughout Germany (n = 89). Patients were in average 36.3±12 years old. RESULTS: The mean (SD) rating of pPE was 3.93 (0.96) on a scale of 1 to 5 (“poor” to “excellent”); however, the mean (SD) dPE was 4.38 (0.48) on the same scale. ΔPE correlated with perceived empathy and with patients’ satisfaction with treatment and trust in their health care providers. Patients reported quite a high subjective burden (mean [SD]: 2.93 [.63]) and named family, friends, and support groups as resources. CONCLUSIONS: Rather than assessing patient satisfaction with treatment and trust in their physician only with perceived PE, we suggest ΔPE as a useful additional parameter. Public Library of Science 2016-11-22 /pmc/articles/PMC5119824/ /pubmed/27875561 http://dx.doi.org/10.1371/journal.pone.0167113 Text en © 2016 Chiapponi et al http://creativecommons.org/licenses/by/4.0/ This is an open access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) , which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. |
spellingShingle | Research Article Chiapponi, Costanza Witt, Maxie Dlugosch, Gabriele E. Gülberg, Veit Siebeck, Matthias The Perception of Physician Empathy by Patients with Inflammatory Bowel Disease |
title | The Perception of Physician Empathy by Patients with Inflammatory Bowel Disease |
title_full | The Perception of Physician Empathy by Patients with Inflammatory Bowel Disease |
title_fullStr | The Perception of Physician Empathy by Patients with Inflammatory Bowel Disease |
title_full_unstemmed | The Perception of Physician Empathy by Patients with Inflammatory Bowel Disease |
title_short | The Perception of Physician Empathy by Patients with Inflammatory Bowel Disease |
title_sort | perception of physician empathy by patients with inflammatory bowel disease |
topic | Research Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5119824/ https://www.ncbi.nlm.nih.gov/pubmed/27875561 http://dx.doi.org/10.1371/journal.pone.0167113 |
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