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Satisfaction Rate Regarding Health-care Services and Its Determinant Factors in South-West of Iran: A Population-based Study

BACKGROUND: The aim of this study was to evaluate clients’ satisfaction regarding health-care services and its determinant factors in South-West of Iran. METHODS: Totally, 3400 households were randomly selected for this cross-sectional study, carried out in Shiraz, Iran, from December 2013 to March...

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Autores principales: Lankarani, Kamran B., Maharlouei, Najmeh, Akbari, Mojtaba, Yazdanpanah, Dorna, Akbari, Maryam, Moghadami, Mohsen, Joulaei, Hassan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Medknow Publications & Media Pvt Ltd 2016
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5139453/
https://www.ncbi.nlm.nih.gov/pubmed/27994823
http://dx.doi.org/10.4103/2008-7802.194798
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author Lankarani, Kamran B.
Maharlouei, Najmeh
Akbari, Mojtaba
Yazdanpanah, Dorna
Akbari, Maryam
Moghadami, Mohsen
Joulaei, Hassan
author_facet Lankarani, Kamran B.
Maharlouei, Najmeh
Akbari, Mojtaba
Yazdanpanah, Dorna
Akbari, Maryam
Moghadami, Mohsen
Joulaei, Hassan
author_sort Lankarani, Kamran B.
collection PubMed
description BACKGROUND: The aim of this study was to evaluate clients’ satisfaction regarding health-care services and its determinant factors in South-West of Iran. METHODS: Totally, 3400 households were randomly selected for this cross-sectional study, carried out in Shiraz, Iran, from December 2013 to March 2014. Data were collected using a checklist that includes insurance status of the household, enrollment in family physician program, and client's satisfaction level with received health services. The level of statistical significance was set at P < 0.05. RESULTS: The mean age of the interviewees was 51.71 (±14.01) years, including 2427 (71.4%) females. 9.4% were insured while 72.3% had registered in family physician program. With respect to the family physician and governmental clinics, most subjects were “satisfied” or “very satisfied” with distance, time for admission, time spent at the clinic, privacy, and cost. As for private clinics, specialist clinics, and private hospitals, the studied subjects were more “dissatisfied” with cost but were more satisfied with other items. Living in higher socioeconomic regions (P = 0.001), dissatisfaction with family physician (P < 0.001, odds ratio [OR] = 2.3), scarcity of prescribed medication (P = 0.02, OR = 1.6), medication cost (P < 0.001, OR = 1.9), and existing chronic diseases in the household (P = 0.03, OR = 1.4) had determinant role in dissatisfaction with health system. CONCLUSIONS: Results of the present study demonstrated a high level of satisfaction with the health-care system and family physician in Shiraz, Iran. Moreover, dissatisfaction with family physicians, socioeconomic status, scarcity and cost of drugs, and existing chronic disease(s) were important predictors for dissatisfaction with the health-care system.
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spelling pubmed-51394532016-12-19 Satisfaction Rate Regarding Health-care Services and Its Determinant Factors in South-West of Iran: A Population-based Study Lankarani, Kamran B. Maharlouei, Najmeh Akbari, Mojtaba Yazdanpanah, Dorna Akbari, Maryam Moghadami, Mohsen Joulaei, Hassan Int J Prev Med Original Article BACKGROUND: The aim of this study was to evaluate clients’ satisfaction regarding health-care services and its determinant factors in South-West of Iran. METHODS: Totally, 3400 households were randomly selected for this cross-sectional study, carried out in Shiraz, Iran, from December 2013 to March 2014. Data were collected using a checklist that includes insurance status of the household, enrollment in family physician program, and client's satisfaction level with received health services. The level of statistical significance was set at P < 0.05. RESULTS: The mean age of the interviewees was 51.71 (±14.01) years, including 2427 (71.4%) females. 9.4% were insured while 72.3% had registered in family physician program. With respect to the family physician and governmental clinics, most subjects were “satisfied” or “very satisfied” with distance, time for admission, time spent at the clinic, privacy, and cost. As for private clinics, specialist clinics, and private hospitals, the studied subjects were more “dissatisfied” with cost but were more satisfied with other items. Living in higher socioeconomic regions (P = 0.001), dissatisfaction with family physician (P < 0.001, odds ratio [OR] = 2.3), scarcity of prescribed medication (P = 0.02, OR = 1.6), medication cost (P < 0.001, OR = 1.9), and existing chronic diseases in the household (P = 0.03, OR = 1.4) had determinant role in dissatisfaction with health system. CONCLUSIONS: Results of the present study demonstrated a high level of satisfaction with the health-care system and family physician in Shiraz, Iran. Moreover, dissatisfaction with family physicians, socioeconomic status, scarcity and cost of drugs, and existing chronic disease(s) were important predictors for dissatisfaction with the health-care system. Medknow Publications & Media Pvt Ltd 2016-11-28 /pmc/articles/PMC5139453/ /pubmed/27994823 http://dx.doi.org/10.4103/2008-7802.194798 Text en Copyright: © 2016 International Journal of Preventive Medicine http://creativecommons.org/licenses/by-nc-sa/3.0 This is an open access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License, which allows others to remix, tweak, and build upon the work non-commercially, as long as the author is credited and the new creations are licensed under the identical terms.
spellingShingle Original Article
Lankarani, Kamran B.
Maharlouei, Najmeh
Akbari, Mojtaba
Yazdanpanah, Dorna
Akbari, Maryam
Moghadami, Mohsen
Joulaei, Hassan
Satisfaction Rate Regarding Health-care Services and Its Determinant Factors in South-West of Iran: A Population-based Study
title Satisfaction Rate Regarding Health-care Services and Its Determinant Factors in South-West of Iran: A Population-based Study
title_full Satisfaction Rate Regarding Health-care Services and Its Determinant Factors in South-West of Iran: A Population-based Study
title_fullStr Satisfaction Rate Regarding Health-care Services and Its Determinant Factors in South-West of Iran: A Population-based Study
title_full_unstemmed Satisfaction Rate Regarding Health-care Services and Its Determinant Factors in South-West of Iran: A Population-based Study
title_short Satisfaction Rate Regarding Health-care Services and Its Determinant Factors in South-West of Iran: A Population-based Study
title_sort satisfaction rate regarding health-care services and its determinant factors in south-west of iran: a population-based study
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5139453/
https://www.ncbi.nlm.nih.gov/pubmed/27994823
http://dx.doi.org/10.4103/2008-7802.194798
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