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Comparison of veterinary health services expectations and perceptions between oncologic pet owners, non-oncologic pet owners and veterinary staff using the SERVQUAL methodology

AIM: Client satisfaction gained great importance in health care as a measurement of service quality. One of the most popular methods to evaluate client satisfaction is the SERVQUAL inquiry which measures service quality by evaluating client expectations and services towards a service in five dimensi...

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Detalles Bibliográficos
Autores principales:	Gregório, Hugo, Santos, Patricia, Pires, Isabel, Prada, Justina, Queiroga, Felisbina Luísa
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Veterinary World 2016
Materias:	Research Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5146310/ https://www.ncbi.nlm.nih.gov/pubmed/27956781 http://dx.doi.org/10.14202/vetworld.2016.1275-1281

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