Parents’ satisfaction with pediatric dental care provided by dental college, Riyadh

AIMS AND OBJECTIVES: To evaluate the level of parents’ satisfaction with pediatric dental care provided by dental students at the College of Dentistry and explore the factors associated with various parents’ demographics. MATERIALS AND METHODS: A cross-sectional study was conducted among parents (n = 150) whose children received dental care in dental colleges in King Saud University (KSU) in Riyadh. The parents were asked to fill a self-administered dental satisfaction questionnaire between Februry and April 2016. Data were recorded and analyses using the Statistical Package for the Social Sciences Version 20 (SPSS Inc., Chicago, IL, USA). RESULTS: Results indicated that only 10.7% of the parents strongly agreed that before being seen they had to wait for a long time in the waiting area, and 36% strongly agreed that one of the causes for which they went to the KSU dental college is that there were inadequate pedodontics in their region. More than half of parents (60%) strongly agreed that the KSU dental clinic is up to date and very modern. CONCLUSIONS: The results indicate that the pediatric department has been successful in achieving parents’ satisfaction with dental students, their treatment, as well as operational aspects related to access. There was a strong degree of satisfaction from parents regarding the KSU dental college being modern and up to date.