Emotional Labour and Wellbeing: What Protects Nurses?

Although compassionate care has wide-ranging benefits for patients, it can be emotionally demanding for healthcare staff. This may be a particular problem for those with little experience in a caring role. This study utilises the job demands-resources model to examine links between “emotional labour...

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Detalles Bibliográficos
Autores principales: Kinman, Gail, Leggetter, Sandra
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2016
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5198131/
https://www.ncbi.nlm.nih.gov/pubmed/27916880
http://dx.doi.org/10.3390/healthcare4040089
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author Kinman, Gail
Leggetter, Sandra
author_facet Kinman, Gail
Leggetter, Sandra
author_sort Kinman, Gail
collection PubMed
description Although compassionate care has wide-ranging benefits for patients, it can be emotionally demanding for healthcare staff. This may be a particular problem for those with little experience in a caring role. This study utilises the job demands-resources model to examine links between “emotional labour” and emotional exhaustion in student nurses. In line with the triple-match principle—whereby interactive effects are more likely when job demands, resources, and outcomes are within the same qualitative domain—the protective role of emotional support and emotion-focused coping (i.e., emotional venting) in the relationship between emotional labour and exhaustion is also explored. An online questionnaire was completed by 351 student nurses with experience working in healthcare settings. A strong positive relationship was found between emotional labour and emotional exhaustion, and some support was found for the moderating effects of emotional support and emotion-focused coping. Ways to help student and qualified nurses develop the emotional resilience required to protect their wellbeing, while providing high-quality compassionate care to patients are considered.
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spelling pubmed-51981312017-01-04 Emotional Labour and Wellbeing: What Protects Nurses? Kinman, Gail Leggetter, Sandra Healthcare (Basel) Article Although compassionate care has wide-ranging benefits for patients, it can be emotionally demanding for healthcare staff. This may be a particular problem for those with little experience in a caring role. This study utilises the job demands-resources model to examine links between “emotional labour” and emotional exhaustion in student nurses. In line with the triple-match principle—whereby interactive effects are more likely when job demands, resources, and outcomes are within the same qualitative domain—the protective role of emotional support and emotion-focused coping (i.e., emotional venting) in the relationship between emotional labour and exhaustion is also explored. An online questionnaire was completed by 351 student nurses with experience working in healthcare settings. A strong positive relationship was found between emotional labour and emotional exhaustion, and some support was found for the moderating effects of emotional support and emotion-focused coping. Ways to help student and qualified nurses develop the emotional resilience required to protect their wellbeing, while providing high-quality compassionate care to patients are considered. MDPI 2016-11-30 /pmc/articles/PMC5198131/ /pubmed/27916880 http://dx.doi.org/10.3390/healthcare4040089 Text en © 2016 by the authors; licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Kinman, Gail
Leggetter, Sandra
Emotional Labour and Wellbeing: What Protects Nurses?
title Emotional Labour and Wellbeing: What Protects Nurses?
title_full Emotional Labour and Wellbeing: What Protects Nurses?
title_fullStr Emotional Labour and Wellbeing: What Protects Nurses?
title_full_unstemmed Emotional Labour and Wellbeing: What Protects Nurses?
title_short Emotional Labour and Wellbeing: What Protects Nurses?
title_sort emotional labour and wellbeing: what protects nurses?
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5198131/
https://www.ncbi.nlm.nih.gov/pubmed/27916880
http://dx.doi.org/10.3390/healthcare4040089
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