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The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning
BACKGROUND: Letters of complaint written by patients and their advocates reporting poor healthcare experiences represent an under-used data source. The lack of a method for extracting reliable data from these heterogeneous letters hinders their use for monitoring and learning. To address this gap, w...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BMJ Publishing Group
2016
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5256238/ https://www.ncbi.nlm.nih.gov/pubmed/26740496 http://dx.doi.org/10.1136/bmjqs-2015-004596 |