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Taking data seriously: the value of actor-network theory in rethinking patient experience data

Hospitals are awash with patient experience data, much of it collected with the ostensible purpose of improving the quality of patient care. However, there has been comparatively little consideration of the nature and capacities of data itself. Using insights from actor-network theory, we propose th...

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Detalles Bibliográficos
Autores principales: Desai, Amit, Zoccatelli, Giulia, Adams, Mary, Allen, Davina, Brearley, Sally, Rafferty, Anne Marie, Robert, Glenn, Donetto, Sara
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2017
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5347359/
https://www.ncbi.nlm.nih.gov/pubmed/28429970
http://dx.doi.org/10.1177/1355819616685349
Descripción
Sumario:Hospitals are awash with patient experience data, much of it collected with the ostensible purpose of improving the quality of patient care. However, there has been comparatively little consideration of the nature and capacities of data itself. Using insights from actor-network theory, we propose that paying attention to patient experience data as having agency in particular hospital interactions allows us to better trace how and in what circumstances data lead (or fail to lead) to quality improvement.