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Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran
INTRODUCTION: Patient’s satisfaction with health care in ambulance services is an important quality indicator and a helpful tool for managers of prehospital emergency services. This study aimed to measure patient satisfaction with health provided by prehospital emergency medical services (EMS) in Lo...
Autores principales: | , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Electronic physician
2017
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5407230/ https://www.ncbi.nlm.nih.gov/pubmed/28461872 http://dx.doi.org/10.19082/3974 |
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author | Heydari, Heshmatolah Kamran, Aziz Zali, Morad Esmaiel Novinmehr, Nasser Safari, Mehdi |
author_facet | Heydari, Heshmatolah Kamran, Aziz Zali, Morad Esmaiel Novinmehr, Nasser Safari, Mehdi |
author_sort | Heydari, Heshmatolah |
collection | PubMed |
description | INTRODUCTION: Patient’s satisfaction with health care in ambulance services is an important quality indicator and a helpful tool for managers of prehospital emergency services. This study aimed to measure patient satisfaction with health provided by prehospital emergency medical services (EMS) in Lorestan, Iran. METHODS: This cross-sectional study was conducted on patients (n=450) transferred by EMS to hospitals of Lorestan University of Medical Sciences in a two-year period (2013–2014). Data collection was performed by patient questionnaire, which is a standard LKFR tool. Validity and reliability of the instrument was confirmed by scientific method. Collected data were analyzed by SPSS Version 19. Descriptive and inferential statistics such as Chi-square, paired-samples t-test, independent-samples t-test, ANOVA, Pearson’s product-moment correlation coefficient, and Fisher’s exact test were used. RESULTS: One hundred ninety-two (42.8%) and 257 (57.2%) patients were female and male, respectively (mean: 41 years, r: 37–83). Patient satisfaction of the dispatcher was good, and satisfaction level in regards to the technicians’ performance, physical situation, and facilities inside the ambulance was moderate. The Wilcoxon test did not show any significant difference between pain severity before and after arriving EMS in the cardiac and respiratory patients (p=0.691), but severity of pain in orthopedic patients after arriving EMS was decreased (p=0.001). Cardiac and respiratory patients had low satisfaction of EMS, and the Chi-square test was significant (p=0.001). Orthopedic patients had the most satisfaction of EMS. CONCLUSION: Generally, patients’ satisfaction of EMS was low. Satisfaction with pain relief in orthopedic patients was better than pain relief in cardiac and respiratory patients. It is recommended to take necessary actions to improve the level of patient satisfaction of EMS. |
format | Online Article Text |
id | pubmed-5407230 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2017 |
publisher | Electronic physician |
record_format | MEDLINE/PubMed |
spelling | pubmed-54072302017-05-01 Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran Heydari, Heshmatolah Kamran, Aziz Zali, Morad Esmaiel Novinmehr, Nasser Safari, Mehdi Electron Physician Original Article INTRODUCTION: Patient’s satisfaction with health care in ambulance services is an important quality indicator and a helpful tool for managers of prehospital emergency services. This study aimed to measure patient satisfaction with health provided by prehospital emergency medical services (EMS) in Lorestan, Iran. METHODS: This cross-sectional study was conducted on patients (n=450) transferred by EMS to hospitals of Lorestan University of Medical Sciences in a two-year period (2013–2014). Data collection was performed by patient questionnaire, which is a standard LKFR tool. Validity and reliability of the instrument was confirmed by scientific method. Collected data were analyzed by SPSS Version 19. Descriptive and inferential statistics such as Chi-square, paired-samples t-test, independent-samples t-test, ANOVA, Pearson’s product-moment correlation coefficient, and Fisher’s exact test were used. RESULTS: One hundred ninety-two (42.8%) and 257 (57.2%) patients were female and male, respectively (mean: 41 years, r: 37–83). Patient satisfaction of the dispatcher was good, and satisfaction level in regards to the technicians’ performance, physical situation, and facilities inside the ambulance was moderate. The Wilcoxon test did not show any significant difference between pain severity before and after arriving EMS in the cardiac and respiratory patients (p=0.691), but severity of pain in orthopedic patients after arriving EMS was decreased (p=0.001). Cardiac and respiratory patients had low satisfaction of EMS, and the Chi-square test was significant (p=0.001). Orthopedic patients had the most satisfaction of EMS. CONCLUSION: Generally, patients’ satisfaction of EMS was low. Satisfaction with pain relief in orthopedic patients was better than pain relief in cardiac and respiratory patients. It is recommended to take necessary actions to improve the level of patient satisfaction of EMS. Electronic physician 2017-03-25 /pmc/articles/PMC5407230/ /pubmed/28461872 http://dx.doi.org/10.19082/3974 Text en © 2017 The Authors This is an open access article under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs License (http://creativecommons.org/licenses/by-nc-nd/3.0/) , which permits use and distribution in any medium, provided the original work is properly cited, the use is non-commercial and no modifications or adaptations are made. |
spellingShingle | Original Article Heydari, Heshmatolah Kamran, Aziz Zali, Morad Esmaiel Novinmehr, Nasser Safari, Mehdi Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran |
title | Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran |
title_full | Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran |
title_fullStr | Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran |
title_full_unstemmed | Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran |
title_short | Customers’ satisfaction about prehospital emergency medical services in Lorestan, Iran |
title_sort | customers’ satisfaction about prehospital emergency medical services in lorestan, iran |
topic | Original Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5407230/ https://www.ncbi.nlm.nih.gov/pubmed/28461872 http://dx.doi.org/10.19082/3974 |
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