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Eliciting the Functional Processes of Apologizing for Errors in Health Care: Developing an Explanatory Model of Apology
This article has been awarded GQNR’s Best Paper Award for the 2017 Volume The purpose of this article was to analyze the concept development of apology in the context of errors in health care, the administrative response, policy and format/process of the subsequent apology. Using pragmatic utility a...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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SAGE Publications
2017
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5433672/ https://www.ncbi.nlm.nih.gov/pubmed/28540337 http://dx.doi.org/10.1177/2333393617696686 |