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Patient waiting time in the outpatient clinic at a central surgical hospital of Vietnam: Implications for resource allocation
Background: Patient waiting time is considered as a crucial parameter in the assessment of healthcare quality and patients’ satisfaction towards healthcare services. Data concerning this has remained limited in Vietnam. Thus, this study aims to assess patient waiting time in the outpatient clinic in...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
F1000Research
2017
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5482327/ https://www.ncbi.nlm.nih.gov/pubmed/28690831 http://dx.doi.org/10.12688/f1000research.11045.3 |
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author | Tran, Tho Dinh Nguyen, Uy Van Minh Nong, Vuong Tran, Bach Xuan |
author_facet | Tran, Tho Dinh Nguyen, Uy Van Minh Nong, Vuong Tran, Bach Xuan |
author_sort | Tran, Tho Dinh |
collection | PubMed |
description | Background: Patient waiting time is considered as a crucial parameter in the assessment of healthcare quality and patients’ satisfaction towards healthcare services. Data concerning this has remained limited in Vietnam. Thus, this study aims to assess patient waiting time in the outpatient clinic in Viet Duc Hospital (Hanoi, Vietnam) in order to enable stakeholders to inform evidence-based interventions to improve the quality of healthcare services. Methods: A cross-sectional study was conducted from June 2014 to June 2015 in the outpatient clinic at Viet Duc Hospital. Waiting time stratified by years (2014 and 2015), months of the year, weekdays, and hours of the day were extracted from Hospital Management software and carefully calculated. Stata 12.0 was employed to analyze data, including the average time (M± SD), frequencies and percentage (%). Results: There was a total of 137,881 patients involved in the study. The average waiting time from registration to preliminary diagnosis in 2014 was 50.41 minutes, and in 2015 was 42.05 minutes. A longer waiting time was recorded in the morning and in those having health insurance. Conclusions: Our results provided evidence that despite the decrease of waiting time from 2014 to 2015, waiting time was much higher among patients having health insurance compared to their counterparts. The findings suggest that human resources promotion and distribution should be emphasized in outpatient clinics and health insurance-related administrative procedures should be simplified. |
format | Online Article Text |
id | pubmed-5482327 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2017 |
publisher | F1000Research |
record_format | MEDLINE/PubMed |
spelling | pubmed-54823272017-07-06 Patient waiting time in the outpatient clinic at a central surgical hospital of Vietnam: Implications for resource allocation Tran, Tho Dinh Nguyen, Uy Van Minh Nong, Vuong Tran, Bach Xuan F1000Res Research Article Background: Patient waiting time is considered as a crucial parameter in the assessment of healthcare quality and patients’ satisfaction towards healthcare services. Data concerning this has remained limited in Vietnam. Thus, this study aims to assess patient waiting time in the outpatient clinic in Viet Duc Hospital (Hanoi, Vietnam) in order to enable stakeholders to inform evidence-based interventions to improve the quality of healthcare services. Methods: A cross-sectional study was conducted from June 2014 to June 2015 in the outpatient clinic at Viet Duc Hospital. Waiting time stratified by years (2014 and 2015), months of the year, weekdays, and hours of the day were extracted from Hospital Management software and carefully calculated. Stata 12.0 was employed to analyze data, including the average time (M± SD), frequencies and percentage (%). Results: There was a total of 137,881 patients involved in the study. The average waiting time from registration to preliminary diagnosis in 2014 was 50.41 minutes, and in 2015 was 42.05 minutes. A longer waiting time was recorded in the morning and in those having health insurance. Conclusions: Our results provided evidence that despite the decrease of waiting time from 2014 to 2015, waiting time was much higher among patients having health insurance compared to their counterparts. The findings suggest that human resources promotion and distribution should be emphasized in outpatient clinics and health insurance-related administrative procedures should be simplified. F1000Research 2017-06-15 /pmc/articles/PMC5482327/ /pubmed/28690831 http://dx.doi.org/10.12688/f1000research.11045.3 Text en Copyright: © 2017 Tran TD et al. http://creativecommons.org/licenses/by/4.0/ This is an open access article distributed under the terms of the Creative Commons Attribution Licence, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. |
spellingShingle | Research Article Tran, Tho Dinh Nguyen, Uy Van Minh Nong, Vuong Tran, Bach Xuan Patient waiting time in the outpatient clinic at a central surgical hospital of Vietnam: Implications for resource allocation |
title | Patient waiting time in the outpatient clinic at a central surgical hospital of Vietnam: Implications for resource allocation |
title_full | Patient waiting time in the outpatient clinic at a central surgical hospital of Vietnam: Implications for resource allocation |
title_fullStr | Patient waiting time in the outpatient clinic at a central surgical hospital of Vietnam: Implications for resource allocation |
title_full_unstemmed | Patient waiting time in the outpatient clinic at a central surgical hospital of Vietnam: Implications for resource allocation |
title_short | Patient waiting time in the outpatient clinic at a central surgical hospital of Vietnam: Implications for resource allocation |
title_sort | patient waiting time in the outpatient clinic at a central surgical hospital of vietnam: implications for resource allocation |
topic | Research Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5482327/ https://www.ncbi.nlm.nih.gov/pubmed/28690831 http://dx.doi.org/10.12688/f1000research.11045.3 |
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