Reducing DNA Rates and Increasing Positive Contacts in an Outpatient Chronic Fatigue Service

The Chronic Fatigue Service at East London NHS Foundation Trust recognised and coalesced around its major issue of engaging its service users. Using the systematic approach of quality improvement, and the infrastructure provided within East London NHS FT's quality improvement programme, it test...

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Detalles Bibliográficos
Autores principales: Masoud, Tumseela, Shah, Amar, Joomun, Shameem
Formato: Online Artículo Texto
Lenguaje:English
Publicado: British Publishing Group 2017
Materias:
BMJ Quality Improvement Programme
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5483529/
https://www.ncbi.nlm.nih.gov/pubmed/28674609
http://dx.doi.org/10.1136/bmjquality.u212876.w5262
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author Masoud, Tumseela
Shah, Amar
Joomun, Shameem
Shah, Amar
author_facet Masoud, Tumseela
Shah, Amar
Joomun, Shameem
Shah, Amar
author_sort Masoud, Tumseela
collection PubMed
description The Chronic Fatigue Service at East London NHS Foundation Trust recognised and coalesced around its major issue of engaging its service users. Using the systematic approach of quality improvement, and the infrastructure provided within East London NHS FT's quality improvement programme, it tested a number of change ideas which saw a significant reduction in non-attendance at appointments, an increase in patient cancellations when they could not attend, and an increase in positive contacts with the service. All these improvements surpassed the initial aims set within the project, and have been sustained over the course of 18 months.
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spelling pubmed-54835292017-07-03 Reducing DNA Rates and Increasing Positive Contacts in an Outpatient Chronic Fatigue Service Masoud, Tumseela Shah, Amar Joomun, Shameem Shah, Amar BMJ Qual Improv Rep BMJ Quality Improvement Programme The Chronic Fatigue Service at East London NHS Foundation Trust recognised and coalesced around its major issue of engaging its service users. Using the systematic approach of quality improvement, and the infrastructure provided within East London NHS FT's quality improvement programme, it tested a number of change ideas which saw a significant reduction in non-attendance at appointments, an increase in patient cancellations when they could not attend, and an increase in positive contacts with the service. All these improvements surpassed the initial aims set within the project, and have been sustained over the course of 18 months. British Publishing Group 2017-06-16 /pmc/articles/PMC5483529/ /pubmed/28674609 http://dx.doi.org/10.1136/bmjquality.u212876.w5262 Text en © 2017, Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://www.bmj.com/company/products-services/rights-and-licensing/ This is an open-access article distributed under the terms of the Creative Commons Attribution Non-commercial License, which permits use, distribution, and reproduction in any medium, provided the original work is properly cited, the use is non commercial and is otherwise in compliance with the license. See: http://creativecommons.org/licenses/by-nc/2.0/http://creativecommons.org/licenses/by-nc/2.0/legalcode
spellingShingle BMJ Quality Improvement Programme
Masoud, Tumseela
Shah, Amar
Joomun, Shameem
Shah, Amar
Reducing DNA Rates and Increasing Positive Contacts in an Outpatient Chronic Fatigue Service
title Reducing DNA Rates and Increasing Positive Contacts in an Outpatient Chronic Fatigue Service
title_full Reducing DNA Rates and Increasing Positive Contacts in an Outpatient Chronic Fatigue Service
title_fullStr Reducing DNA Rates and Increasing Positive Contacts in an Outpatient Chronic Fatigue Service
title_full_unstemmed Reducing DNA Rates and Increasing Positive Contacts in an Outpatient Chronic Fatigue Service
title_short Reducing DNA Rates and Increasing Positive Contacts in an Outpatient Chronic Fatigue Service
title_sort reducing dna rates and increasing positive contacts in an outpatient chronic fatigue service
topic BMJ Quality Improvement Programme
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5483529/
https://www.ncbi.nlm.nih.gov/pubmed/28674609
http://dx.doi.org/10.1136/bmjquality.u212876.w5262
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