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Managing expectations: cognitive authority and experienced control in complex healthcare processes
BACKGROUND: Balancing the normative expectations of others (accountabilities) against the personal and distributed resources available to meet them (capacity) is a ubiquitous feature of social relations in many settings. This is an important problem in the management of long–term conditions, because...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BioMed Central
2017
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5498980/ https://www.ncbi.nlm.nih.gov/pubmed/28679376 http://dx.doi.org/10.1186/s12913-017-2366-1 |