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Different Combining Process Between Male and Female Patients to Reach Their Overall Satisfaction

Patient satisfaction and how it is measured is an important field of study in healthcare. Consequently, there have been many patient satisfaction studies. However, there is a lack of studies that focused on how male and female patients perceive, or weigh, their overall satisfaction. Determining the...

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Detalles Bibliográficos
Autores principales: Otani, Koichiro, Buchanan, Paula R, Desai, Samir P, Herrmann, Patrick A
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2016
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5513654/
https://www.ncbi.nlm.nih.gov/pubmed/28725851
http://dx.doi.org/10.1177/2374373516685953
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author Otani, Koichiro
Buchanan, Paula R
Desai, Samir P
Herrmann, Patrick A
author_facet Otani, Koichiro
Buchanan, Paula R
Desai, Samir P
Herrmann, Patrick A
author_sort Otani, Koichiro
collection PubMed
description Patient satisfaction and how it is measured is an important field of study in healthcare. Consequently, there have been many patient satisfaction studies. However, there is a lack of studies that focused on how male and female patients perceive, or weigh, their overall satisfaction. Determining the weights of these attributes by gender is an important outcome to determine overall patient satisfaction and quality of care. Data were collected by applying the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey instrument to record regular patient experience at 70 United States hospitals. The data were collected between July 1, 2011 and June 30, 2012, and there are 43,938 cases in the data set. This study found that all five of the attributes (Nursing Care, Physician Care, Staff Care, Room, and Help) had an association with patient satisfaction. Among them, nursing Care had the largest influence on patient satisfaction of all of the five attributes. This study also showed a statistically significant interaction effect by gender for the interaction between Nursing care x Gender, Physician care x Gender, and Help x Gender. Female patients rated their relationship with their nurses as being more important to their overall satisfaction, while male patients rated their relationship with their doctor as being more important to overall satisfaction. Male patients also rated their relationship with help as being more important to overall satisfaction when compared with the results from female patients. Suggestions to healthcare managers are also discussed.
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spelling pubmed-55136542017-07-19 Different Combining Process Between Male and Female Patients to Reach Their Overall Satisfaction Otani, Koichiro Buchanan, Paula R Desai, Samir P Herrmann, Patrick A J Patient Exp Research Articles Patient satisfaction and how it is measured is an important field of study in healthcare. Consequently, there have been many patient satisfaction studies. However, there is a lack of studies that focused on how male and female patients perceive, or weigh, their overall satisfaction. Determining the weights of these attributes by gender is an important outcome to determine overall patient satisfaction and quality of care. Data were collected by applying the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey instrument to record regular patient experience at 70 United States hospitals. The data were collected between July 1, 2011 and June 30, 2012, and there are 43,938 cases in the data set. This study found that all five of the attributes (Nursing Care, Physician Care, Staff Care, Room, and Help) had an association with patient satisfaction. Among them, nursing Care had the largest influence on patient satisfaction of all of the five attributes. This study also showed a statistically significant interaction effect by gender for the interaction between Nursing care x Gender, Physician care x Gender, and Help x Gender. Female patients rated their relationship with their nurses as being more important to their overall satisfaction, while male patients rated their relationship with their doctor as being more important to overall satisfaction. Male patients also rated their relationship with help as being more important to overall satisfaction when compared with the results from female patients. Suggestions to healthcare managers are also discussed. SAGE Publications 2016-12-01 2016-12 /pmc/articles/PMC5513654/ /pubmed/28725851 http://dx.doi.org/10.1177/2374373516685953 Text en © The Author(s) 2017 http://creativecommons.org/licenses/by-nc/3.0/ This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 License (http://www.creativecommons.org/licenses/by-nc/3.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Research Articles
Otani, Koichiro
Buchanan, Paula R
Desai, Samir P
Herrmann, Patrick A
Different Combining Process Between Male and Female Patients to Reach Their Overall Satisfaction
title Different Combining Process Between Male and Female Patients to Reach Their Overall Satisfaction
title_full Different Combining Process Between Male and Female Patients to Reach Their Overall Satisfaction
title_fullStr Different Combining Process Between Male and Female Patients to Reach Their Overall Satisfaction
title_full_unstemmed Different Combining Process Between Male and Female Patients to Reach Their Overall Satisfaction
title_short Different Combining Process Between Male and Female Patients to Reach Their Overall Satisfaction
title_sort different combining process between male and female patients to reach their overall satisfaction
topic Research Articles
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5513654/
https://www.ncbi.nlm.nih.gov/pubmed/28725851
http://dx.doi.org/10.1177/2374373516685953
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