Cargando…
The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol
INTRODUCTION: Emergency telephone calls placed by bystanders are crucial to the recognition of out-of-hospital cardiac arrest (OHCA), fast ambulance dispatch and initiation of early basic life support. Clear and efficient communication between caller and call-taker is essential to this time-critical...
Autores principales: | , , , , , , , , , , , , , , |
---|---|
Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BMJ Open
2017
|
Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5541602/ https://www.ncbi.nlm.nih.gov/pubmed/28694349 http://dx.doi.org/10.1136/bmjopen-2017-016510 |
_version_ | 1783254844231909376 |
---|---|
author | Riou, Marine Ball, Stephen Williams, Teresa A Whiteside, Austin O’Halloran, Kay L Bray, Janet Perkins, Gavin D Cameron, Peter Fatovich, Daniel M Inoue, Madoka Bailey, Paul Brink, Deon Smith, Karen Della, Phillip Finn, Judith |
author_facet | Riou, Marine Ball, Stephen Williams, Teresa A Whiteside, Austin O’Halloran, Kay L Bray, Janet Perkins, Gavin D Cameron, Peter Fatovich, Daniel M Inoue, Madoka Bailey, Paul Brink, Deon Smith, Karen Della, Phillip Finn, Judith |
author_sort | Riou, Marine |
collection | PubMed |
description | INTRODUCTION: Emergency telephone calls placed by bystanders are crucial to the recognition of out-of-hospital cardiac arrest (OHCA), fast ambulance dispatch and initiation of early basic life support. Clear and efficient communication between caller and call-taker is essential to this time-critical emergency, yet few studies have investigated the impact that linguistic factors may have on the nature of the interaction and the resulting trajectory of the call. This research aims to provide a better understanding of communication factors impacting on the accuracy and timeliness of ambulance dispatch. METHODS AND ANALYSIS: A dataset of OHCA calls and their corresponding metadata will be analysed from an interdisciplinary perspective, combining linguistic analysis and health services research. The calls will be transcribed and coded for linguistic and interactional variables and then used to answer a series of research questions about the recognition of OHCA and the delivery of basic life-support instructions to bystanders. Linguistic analysis of calls will provide a deeper understanding of the interactional dynamics between caller and call-taker which may affect recognition and dispatch for OHCA. Findings from this research will translate into recommendations for modifications of the protocols for ambulance dispatch and provide directions for further research. ETHICS AND DISSEMINATION: The study has been approved by the Curtin University Human Research Ethics Committee (HR128/2013) and the St John Ambulance Western Australia Research Advisory Group. Findings will be published in peer-reviewed journals and communicated to key audiences, including ambulance dispatch professionals. |
format | Online Article Text |
id | pubmed-5541602 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2017 |
publisher | BMJ Open |
record_format | MEDLINE/PubMed |
spelling | pubmed-55416022017-08-18 The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol Riou, Marine Ball, Stephen Williams, Teresa A Whiteside, Austin O’Halloran, Kay L Bray, Janet Perkins, Gavin D Cameron, Peter Fatovich, Daniel M Inoue, Madoka Bailey, Paul Brink, Deon Smith, Karen Della, Phillip Finn, Judith BMJ Open Health Services Research INTRODUCTION: Emergency telephone calls placed by bystanders are crucial to the recognition of out-of-hospital cardiac arrest (OHCA), fast ambulance dispatch and initiation of early basic life support. Clear and efficient communication between caller and call-taker is essential to this time-critical emergency, yet few studies have investigated the impact that linguistic factors may have on the nature of the interaction and the resulting trajectory of the call. This research aims to provide a better understanding of communication factors impacting on the accuracy and timeliness of ambulance dispatch. METHODS AND ANALYSIS: A dataset of OHCA calls and their corresponding metadata will be analysed from an interdisciplinary perspective, combining linguistic analysis and health services research. The calls will be transcribed and coded for linguistic and interactional variables and then used to answer a series of research questions about the recognition of OHCA and the delivery of basic life-support instructions to bystanders. Linguistic analysis of calls will provide a deeper understanding of the interactional dynamics between caller and call-taker which may affect recognition and dispatch for OHCA. Findings from this research will translate into recommendations for modifications of the protocols for ambulance dispatch and provide directions for further research. ETHICS AND DISSEMINATION: The study has been approved by the Curtin University Human Research Ethics Committee (HR128/2013) and the St John Ambulance Western Australia Research Advisory Group. Findings will be published in peer-reviewed journals and communicated to key audiences, including ambulance dispatch professionals. BMJ Open 2017-07-09 /pmc/articles/PMC5541602/ /pubmed/28694349 http://dx.doi.org/10.1136/bmjopen-2017-016510 Text en © Article author(s) (or their employer(s) unless otherwise stated in the text of the article) 2017. All rights reserved. No commercial use is permitted unless otherwise expressly granted. This is an Open Access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/ |
spellingShingle | Health Services Research Riou, Marine Ball, Stephen Williams, Teresa A Whiteside, Austin O’Halloran, Kay L Bray, Janet Perkins, Gavin D Cameron, Peter Fatovich, Daniel M Inoue, Madoka Bailey, Paul Brink, Deon Smith, Karen Della, Phillip Finn, Judith The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
title | The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
title_full | The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
title_fullStr | The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
title_full_unstemmed | The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
title_short | The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
title_sort | linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
topic | Health Services Research |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5541602/ https://www.ncbi.nlm.nih.gov/pubmed/28694349 http://dx.doi.org/10.1136/bmjopen-2017-016510 |
work_keys_str_mv | AT rioumarine thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT ballstephen thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT williamsteresaa thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT whitesideaustin thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT ohallorankayl thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT brayjanet thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT perkinsgavind thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT cameronpeter thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT fatovichdanielm thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT inouemadoka thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT baileypaul thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT brinkdeon thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT smithkaren thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT dellaphillip thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT finnjudith thelinguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT rioumarine linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT ballstephen linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT williamsteresaa linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT whitesideaustin linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT ohallorankayl linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT brayjanet linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT perkinsgavind linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT cameronpeter linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT fatovichdanielm linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT inouemadoka linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT baileypaul linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT brinkdeon linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT smithkaren linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT dellaphillip linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol AT finnjudith linguisticandinteractionalfactorsimpactingrecognitionanddispatchinemergencycallsforoutofhospitalcardiacarrestamixedmethodlinguisticanalysisstudyprotocol |